As the Head of Merchant Strategy & Operations at MealPal, you will be responsible for driving the strategy and results for the merchant side of the marketplace.

You’ll manage the teams responsible for onboarding, managing, and driving growth for our merchants. You’ll find new and innovative ways for our team to build strategic relationships with merchants across the country. You’ll implement processes to help the business scale. You’ll work in coordination with our marketing, engineering and product teams to provide our merchants the best possible experience.

The MealPal team is a group of passionate folks with a ton of ambition and an appetite for success. We are a group of leaders who aren’t afraid to roll up our sleeves to accelerate our growth.

Responsibilities:

  • Drive strategic relationships that benefit both merchants and MealPal
  • Own all merchant KPIs, including NPS, gross margin, and retention
  • Lead the local and remote teams managing merchant operations and growth
  • Manage the strategy for all merchant communications
  • Implement processes to fuel growth and increase productivity
  • Identify new product offerings, features and initiatives for merchants and work cross-functionally with teams to roll out
  • Use data to identify new ways to enhance our merchants' experience
  • Streamline and optimize operational tasks to drive efficiency

Requirements:

  • Experience hiring, managing, & growing teams
  • Entrepreneurial mindset; can-do attitude with ability to get things done
  • Ability to analyze metrics to deliver on KPIs
  • Experience scaling processes and teams at high-growth companies
  • Ability to set strategic vision and hold team accountable to hit targets
  • Exceptional written and verbal communication skills
  • Ability to work quickly with strong attention to detail
  • Ability to ruthlessly prioritizing the highest impact work
  • 12+ years of professional experience

Compensation:

  • Competitive base salary
  • Meaningful equity and the opportunity to build something
  • 401(k) with company match
  • Health benefits, paid vacation, and free lunch & dinner
  • Opportunity to work with a smart, passionate team

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