IT Analyst 

 Immediate opportunity for an IT Analyst to join a growing public relations agency.  The candidate is expected to have a strong background in administrative functions related to desktop and mobile operating systems and applications for multiple computing platforms, basic/intermediate server experience, and basic/intermediate network troubleshooting while demonstrating exceptional customer service to staff.

Essential Duties & Responsibilities:
Serve as primary support contact (80%)
- Maintain and support mobile/desktop operating systems
- Install, maintain, and support software/hardware
- Support printing systems
- Provide training and support for technology as necessary
- Maintain excellent communication and coordination with agency & technology team
- Maintain and assist AV needs across the agency

Inventory and Asset Management coordination. (10%)
- Maintain desktop, mobile, and infrastructure inventory and management to agency standards (10%)

General Responsibilities. (10%)
- Perform other duties as assigned as a member of IT team.

 Ideal candidates must have a great desk side manner and a must also possess a good working knowledge of:

  • Windows 10 and Mac (High Sierra/Mojave)
  • Experience with Casper Jamf
  • TCP/IP networking fundamentals
  • Ability to troubleshoot and resolve computer problems
  • Ability to install/troubleshoot printers, scanners, faxes
  • Ability to answer staff questions in person, via phone and email on all company supported applications
  • Ability to track hardware and software inventory and helpdesk requests
  • Be able to lift up to 25 lbs
  • Have familiarity with Windows/Apple hardware
  • Audio/video experience
  • Cloning/imaging experience

 

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