End User Support Engineer

Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems. 

The End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity.  To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more.  

The End User Support Engineer ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips.  You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven’s technology tools.  This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.  Maven is a varied and fast paced environment; there’s always something new to learn and plenty of room for growth. For the right person this can quickly grow into a leadership role. 

Responsibilities

  • Manage the installation and configuration of desktop computing solutions
  • Provide first level support for the Windows and Linux desktop environments
  • Facilitate technology setups for new employees and role changes
  • Maintain AV and video conferencing technology throughout the office
  • Follow and update procedural documentation e.g. user onboarding
  • Maintain and update inventory of office IT equipment
  • Configure telephones, printers, and other common office technology
  • Work with external vendors and suppliers as required

What we’re looking for

  • Experience supporting Linux desktop environments
  • Experience supporting Windows desktop environments
  • Able to multitask and prioritise efficiently 
  • Strong knowledge of linux as a desktop Operating Systems (Ubuntu LTS preferred)
  • Familiarity with Linux in an Active Directory integrated environment
  • Experience supporting Microsoft Office productivity software, particularly Excel
  • Knowledge of basic networking concepts:  DHCP, DNS, cabling standards, etc
  • Outstanding attention to detail
  • Desire to learn new skills
  • Excellent customer support
  • Experience working with virtual desktops (VMware Horizon preferred) is a big plus
  • This role will require 5 days in the office as it requires close contact with our end users. 

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