Our Core Infrastructure team is a set of broad-minded technologists with diverse backgrounds, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems. 

The Windows Infrastructure team owns the end user experience at Maven, managing technology and facilities to help our users achieve greater productivity.  To achieve these goals, the team owns responsibility for the office and desktop environment, communication and collaboration systems, telephony, and more.  

The Windows Support Technician ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips.  You will take the lead on building efficient desk configurations, moving employees, setting up new PCs, and helping people get the most out of Maven’s computing tools.  This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve desktop related problems and keep our employees productive.  Maven is a varied and fast paced environment; there’s never a dull moment and always something new to learn.

Your Role

  • Manage the installation and configuration of desktop computing solutions
  • Provide first level support for the Windows and Linux desktop environments
  • Coordinate and execute staff desk moves
  • Set up desks and technology for new staff
  • Follow and update procedural documentation
  • Maintain and update inventory of office IT equipment
  • Configure telephones, printers, and other common office technology
  • Work with external vendors and suppliers as required

What we’re looking for

  • 1+ years of supporting Windows desktops in a fast paced environment
  • Strong knowledge of Windows desktop Operating Systems (Windows 10)
  • Knowledge of Microsoft Office productivity software, particularly Excel
  • Knowledge of basic networking concepts:  DHCP, DNS, cabling standards, etc
  • Strong mechanical aptitude; you know your way around a toolbox
  • Outstanding attention to detail
  • Desire to learn new skills
  • Excellent people skills
  • Experience working with VMware virtual desktop environments is a plus
  • Knowledge of linux is a plus

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