Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
 
Recent awards include:
  • Built In NYC Best Place to Work (2022)
  • Built In NYC Best Midsize Companies to Work for (2022)
  • Built In NYC Best Paying Companies (2022)
  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020)

Learn more about the meaningful impact your talents will serve for Maven users by clicking here.

Maven is looking for full-time Care Support Representatives to join our Care team and support our members and providers. Our Care team is the voice of Maven, helping both providers and members navigate the world of digital care. As a Care Support Representative, you will help people in their times of need! You will learn the ins and outs of the product, operations, and the needs of our members. 

We support Maven members 24/7/365. To ensure excellent service, at any time, all Care Support Representatives start out on a schedule. The Care Support class of July 2022 will begin on Tuesday July 12, 2022. Each Care Support Representative has a set schedule and must feel comfortable committing to it. 

Our Care Support team works remotely. We are looking for Care Support Representatives who reside in any of the following states: Arkansas, Arizona, Hawaii, New Mexico, Oregon, Illinois, Minnesota, Kansas. 

We are currently looking for Care Support Representatives who can work either of the following shifts:

3:00pm to 11:30pm EST, Tuesday - Saturday (Sunday, Monday off), Sunday-Thursday (Friday, Saturday off)

11:00pm to 7:30am EST, Tuesday - Saturday (Sunday, Monday off), Sunday-Thursday (Friday, Saturday off)

As a Care Support Coordinator at Maven, you will: 

  • Be a first point of contact and deliver amazing service to our members and providers primarily through email and in-app messaging via Zendesk
  • Share information about Maven with our members - everything from product functionality to the range of our provider services and beyond
  • Provide personalized appointment booking support
  • Provide first-line technical support and escalate technical issues as appropriate
  • Generate customized referrals based on member requests, key quality indicators, insurance coverage, new patient availability, demographics, and more
  • Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
  • Keep clear and thorough documentation of your work
  • Collaborate as a team with the Care Advocates at Maven who are responsible for member case management 
  • Relay member insights to management to improve product development, team processes, and workflows
  • Other duties as assigned

We’re looking for you to bring:  

  • Demonstrable ability to get things done, exceptional attention to detail, and great research skills 
  • Commitment, flexibility, and willingness to take ownership in delivering excellent customer service
  • Ability to work both independently and collaboratively 
  • Ability to develop creative solutions to solve customer problems, to stay calm under pressure, and to put customers at ease
  • Ability to communicate with empathy and clarity, both with customers and your teammates 
  • Desire to make a positive impact on the care our members receive
  • Desire to make a major contribution to an exciting organization that is improving the health of the world-- one woman, one family at a time

Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

  • Experience in high volume customer service settings
  • Experience working with Zendesk
  • Healthcare experience
  • Experience working at a fast-paced start-up

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships* 
  • Work from anywhere IN THE WORLD summer! 
  • In-office catered breakfast on Tuesday, Wednesday Grubhub lunch program & Thursday Maven get-togethers 
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend*
  • Udemy, annual professional development stipend,  and access to a personal career coach through Maven! 
  • 401K matching for US-based, full-time employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers listed under Maven DCW Providers, PA are ineligible for these benefits. 

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. 

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