The Company

Maven helps anyone build a cohort-based course and deliver an incredible student experience at scale.

Unlike small workshops or on-demand online classes, we integrate both live and asynchronous components to engage students without needing to scale up instructor time or support staff.

Our mission is to democratize education through online cohort-based courses.

Right now, many experts and creators don't have the team, budget, or bandwidth to create a high quality cohort-based course. Inspired by the simplicity and power of tools like Shopify and Substack, we are building a platform that enables the best instructors around the world to build the most engaging and interactive courses.

Our small team has built and run world-class educational experiences at Udemy, AltMBA, Minerva, Google, General Assembly, Socratic, and Shopify. We're backed by incredible investors including Andreessen Horowitz, First Round Capital, Naval Ravikant, and Arlan Hamilton. We've launched sold-out courses for incredible instructors like Li Jin, Anthony Pompliano, Lenny Rachitsky, Sahil Lavingia, and more.

We're looking for entrepreneurial, strategic doers who are passionate about shaping the future of education. Could that be you?

The Role

If you want to help shape the courses for hundreds of Maven instructors, this role is it. As the Instructor Success Lead, you’ll support world-class instructors as they build, launch, and host their courses on Maven. Currently, all incoming Maven instructors participate in our own course, How to Build a Cohort-Based Course, to learn how to build a high-quality course. But once our 6-week course is over, an instructor’s course building journey is just beginning. They still have to launch, run their course, and run future cohorts. That’s where you come in. 

In this role, you’ll act as our instructors’ go-to consultant and partner after our 6-week course. You’ll ensure instructors are creating the best learning experience for their students and that they’re maximizing our product’s capabilities. 

You’ll give recommendations to help instructors make strategic decisions, including the structure of their course, pricing, marketing, and admissions strategy. Instructors are often looking for a creative thought partner to help them bring their course vision to life--and you’re that person.

Maven’s platform is evolving everyday which means you’ll guide instructors through new features, methods, and strategies. And like any new product, there are bugs to isolate and questions to answer so you’ll regularly work with the product team.

  • Provide guidance to Maven instructors across the entire spectrum of course launches, from marketing strategy to messaging, learning strategy to student communications
  • Develop scalable quality checks to ensure every course meets (and exceeds) Maven’s quality standards
  • Proactively reach out to instructors when you recognize an opportunity for improvement
  • Liaise between instructors and the product team on fixes and new features
  • Establish instructor support processes and practices

Eventually, Maven’s product will be self-serve, so you’ll help develop the strategy for how we support instructors at scale, from learning design to product support. Even once our product is self-serve, you’ll help instructors when they bump up against challenges and need a trusted operator from Maven to help them understand their options and make the best decision for their course.

Your KPI will be the NPS of courses (as rated by students) and the NPS of the Maven instructor experience (as rated by instructors). Your impact in this role will be felt by hundreds of instructors and thousands of students participating in Maven courses.

This role will report directly to Wes Kao, co-founder of Maven. 

Who's a Good Fit

Picasso said, “There are painters who transform the sun to a yellow spot, but there are others who with the help of their art and their intelligence, transform a yellow spot into sun." You transform a yellow spot into the sun. You’re scrappy, rigorous, and find a way to get things done. You’ve taken a little and turned it into a lot.

You’ve been an early hire on an early-stage team, and worked in a role that was ever-changing because what you needed to do changed based on the context. You have bold ideas, and the skills to gather what you need to execute a realistic minimum viable project.

You're a strategic doer and entrepreneurial builder. You don't just tolerate execution and hope you don't have to execute for much longer--you find your craft thrilling and you love building. You’ll be responsible for the success of your function, not only for a single component of it.

Come Learn, Grow, and Build with Us

We're a fully remote company with employees in Toronto, Austin, New York, and the San Francisco Bay Area. Anyone within 1 hour of US time zones is welcome. 

We hire across a spectrum—we’re open to talented folks who are new in their career, and love more experienced people who can run teams and like doing the scrappy hands-on work before building a team. The role above will start as individual contributors. Based on your performance, you might build a team of direct reports. Since you’ll start as a one-person show, you should be excited to role up your sleeves to execute. Our business is evolving fast, so by the time you start the job, the role could have changed dramatically. This job description is meant to be directional and we’re looking for people who can evolve with us.

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