We are seeking a Community Initiatives Administrative Assistant to contribute to achieving the Mather Community Initiatives’ vision of “an equitable society in which all older adults find wellness opportunities and resources to thrive within their communities.” This role further supports the Community Initiatives' goal of serving older adults by registering older adults to participate in programs, and addressing their questions via phone, email, and text message. This position is hourly, full-time, hybrid, and requires participation in larger team meetings at our headquarters office located in Evanston.
Essential Functions
- Answer phone calls, emails, text messages from older adults who are participating in or wish to participate in Community Initiative programs.
- Monitor Community Initiatives' Facebook groups for questions/concerns, and reply or bring to the appropriate team member’s attention as needed
- Register participants for in-person and virtual programs in EventCombo system
- Answer questions on in-person, virtual, and Do-it-Together (DIT) Creative Arts Kit program
- Navigate SharePoint, EventCombo, and other shared databases or calendars to provide answers to questions
- Forward calls to appropriate person (or partner organization) as needed
- Communicate any concerns from any of the communication channels
Required:
- Minimum of high school diploma
- 2+ years work experience in an administrative or program support role
- Strong verbal and written communications skills
- Excellent customer service skills
- Proficient in Microsoft Office program including Word, PowerPoint, and Excel. Able to use Zoom.
- Detail oriented, goal-driven and motivated to meet targets and deadlines
Mather is an equal opportunity/affirmative action employer committed to a diverse workforce and upholding our inclusive value. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Benefits
Mather offers a competitive benefits package.*
Team members are eligible for:
- A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
- A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
- Convenient, subsidized parking (or public transportation for certain locations)
- Our SELF program, which allows for team members to be reimbursed up to $75 per year for items and experiences that support their self-care, from yoga classes to art supplies to concert tickets
Benefits-eligible team members can take advantage of:
- Medical, dental, and vision plans
- Tuition reimbursement for continuing education
- Extended illness benefits
- Employee wellness programs
- Short- and long-term disability insurance
- Life insurance - free to all team members
*Benefits are subject to change without notice. Benefits details dependent on employment status.
About Mather
Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.
Mather is an equal opportunity/affirmative action employer committed to a diverse workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
