ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators, young people, and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

UNDERSTANDING CANADA PROGRAMS AT THE FOUNDATION

The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways. The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 30,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.

As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities. We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation. The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.

The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation. While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.

If you are an experienced Systems & Cloud Administrator professional looking to increase your impact, read on!

THE OPPORTUNITY

Reporting to the Lead, Infrastructure Technology, the Systems & Cloud Administrator will play a critical role coordinating the design, installation and management of the Foundation’s server and cloud-based environments to ensure the stable operation and growth potential of the Foundation’s IT technology assets. Responsible for providing extensive technical expertise in all systems and cloud components across multiple platforms. This role will also work externally facing with the Mastercard Foundation’s external partners and technology providers.

WAYS YOU CAN CONTRIBUTE

  • Provide support of cloud services, network operations and infrastructure; prioritize system and cloud support while monitoring quality control.
  • Monitor and resolve incident and problem tickets as they relate to system and cloud infrastructure issues.
  • Responsible for system performance, security, backups and disaster recovery strategy.
  • Perform application updates, security patches and configuration changes on server and cloud hardware, software, services and management tools.
  • Manage project processes and resources from planning through to implementation and support that meet IT and business requirements; may include enhancements to existing systems.
  • Work closely with the Lead, Infrastructure Technology to implement proactive approaches to monitoring and reporting on system and cloud services that maximize uptime, reliability and visibility.
  • Work closely with Cyber security team to proactively identify and remediate threats/risks.
  • Monitor server and cloud services and support to ensure their consistent, reliable and secure delivery through active monitoring of error logs and user-reported issues.
  • Support and monitor vendor contract and service levels
  • Influence server and cloud infrastructure decisions related to the overall IT Infrastructure roadmap.
  • Coordinate projects from planning to implementation phases with minimal supervision.
  • Remain current with trends, new developments and issues in IT including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.
  • Serve as a technical resource for team members, and ensure awareness and training on IT standards, policies, and procedures
  • Create and maintain accurate documentation and diagrams for systems infrastructure.

WHO YOU ARE

  • Bachelor’s degree or diploma and/or certificate in IT-related fields, or in another field but with deep technical knowledge of network administration or equivalent experience.
  • 5+ years’ relevant experience supporting system and cloud infrastructure technologies, including vendor management, legacy system transformations, and technology hardware evaluation and implementation.
  • Possesses a senior level of system and cloud infrastructure expertise coupled with a high degree of business acumen to understand business strategy and initiatives and relate it to technology needs.
  • Experienced in server and cloud administration with exceptional analytic and troubleshooting skills for solving problems.
  • Previous experience analyzing KPIs that measure cloud capacity and performance is an asset.
  • Ability to manage vendors and ensure quality and SLA standards are being met.
  • Identify opportunities for efficiencies and cost reductions through new technology and/or the leveraging of technology across the organization.
  • Experience working with traditional on-premise server and cloud environments.
  • Deep familiarity with SAAS-based solutions.
  • Practical hands-on experience and best practices for a Microsoft Azure Cloud environment.
    • Microsoft Azure IaaS, M365 – Exchange Online, Intune, Defender, Sentinel
  • Windows Server, Active Directory.
  • Cloud-first methodology.
  • Curious and passionate about how existing and emerging technologies and service providers can be utilized to improve existing user experience.
  • Excellent customer service skills, self-motivated with strong attention to detail.
  • Effective priority management skills with the ability to work well in a high-pressure environment.
  • Ability to translate complex technical terminology into a user friendly, understandable, non-intimidating format.
  • Ability to work in a team environment.
  • Ability and availability to provide extended hours and off-hour support.
  • Possess good communication (written & verbal) and presentation skills with the ability to articulate information to a variety of constituents across cultures.
  • Exceptional analytic and troubleshooting skills for solving problems with efficiency and calm.
  • Demonstrates strong communication, presentation, and negotiation skills in complex environments with an aptitude for diplomacy.
  • Intellectually curious and flexible, is comfortable with ambiguity and high level of stress.
  • With strong ability to proactively address issues, a self-starter, and a self-learner.
  • Vendor management and negotiation skills. Experience managing technology services providers is an asset.
  • Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
  • A team player who can work in a fast paced, ever-changing environment.
  • You have a commitment to the Mastercard Foundation’s values and vision.
  • Ability to travel occasionally to attend meetings

Deadline for Applications is August 15, 2022.

Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third-party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.

For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/
Follow the Foundation on Twitter at @MastercardFdn

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