Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time.

We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance.

Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

Position Summary

If you’re still reading, we assume that you’re excited about Marqeta’s innovative platform and have the drive to do what it takes to contribute to the next stage of our revenue growth!

In close partnership with a Senior Director of Key Accounts, your mission will be to manage a handful of our largest, fastest growing, and most complex strategic customers in order to drive meaningful results and increase growth for us and them. As you advance in the position, you’ll be responsible for taking complete ownership over key initiatives, customer strategy, as well as internal and external cross-functional relationships. 

The Key Accounts team is a tight-knit group that works across our entire organization as well as the clients’ organization, serving as the point person for driving strategic growth, while also helping address issues and questions.

When you join the team, we will rely on you to:

  • Be the face of the organization to the customer as well as the voice of the customer inside of Marqeta
  • Be current on and support all functions, projects, and issues related to your customers in order to unlock growth
  • Research and chase down answers to a wide variety of customer questions across the organization
  • Perform in-depth analysis of customer trends to provide insights for new growth initiatives

In this role, you'll get deep experience in:

  • Fintech/Tech/Payments
  • Partnering with global enterprise clients on the most strategic levels
  • Being a critical part of an aggressively growing tech startup
  • Working truly cross-functionally with world class teams at our own company as well as our clients'

No two days are the same in this role, as the Customer Success team is key to working across our partners, customers, and organization to drive innovation in the industry. Success in this role inevitably leads to broadening responsibility with no end in sight to what you’ll take on. 

Primary Responsibilities

This role performs a wide range of activities - here are a few of the essential qualifications and characteristics:

  • Business Acumen: You deeply understand and center yourself around the company’s and the clients’ business strategy and get creative when coming up with ways to drive growth.
  • Strategic Connector: Build relationships and navigate teams (internally and externally) in order to get answers, drive progress, and create solutions in a timely manner
  • FinTech Fascination: You want to develop a deep knowledge of disruption in the payments space while working with the top innovators in fintech.
  • Self-Starter: You don’t sit around and wait for things to happen. You’re aggressive about getting the necessary tasks done while also anticipating needs before they arise. Come to the table with suggestions rather than problems.

Organization Master: Staying on top of all matters in-flight by documenting, tracking, and supporting the daily functioning and operations of customer programs. Attention to detail and professionalism is key in all communications.


  • 4-7 years of experience in a field with a customer relationship and analytical focus (investment banking, consulting, customer success, account management, etc) 
  • Superior communication skills (interpersonal, verbal, presentation, written, email)
  • Analytical skills and creative problem-solving skills 
  • Motivation and ability to prioritize, manage, and deliver on multiple projects with aggressive schedules simultaneously 
  • Positive attitude, adaptability, resourcefulness, and “get stuff done” ethos to work independently and create value in a quickly-evolving, high-stress environment
  • Bachelor’s Degree preferred or equivalent combination of education and experience
  • Bonus points for: knowledge of payments, financial technology, complex technology, and/or API products 
  • Experience with Excel, PowerPoint, Word, Salesforce, Google Drive


  • Rich suite of benefit plans; employee premiums paid 100%
  • Flexible Time Off 
  • Full paid Parental Leave
  • Pet insurance
  • 401k plan with a Company match
  • Competitive pay
  • Meaningful equity
  • Monthly stipend 
  • Bi-annual “Hack Week” to support and reward innovation
  • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
  • Access to corporate gym membership rates, other discounts and employee perks
  • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more!

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Marqeta are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.