Markforged is growing at a furious rate and we are looking for highly motivated engineers with system mindsets and a passion for customer issues to join the Print System Engineering team. Print System Engineering is a unique team within the Engineering department with a mission to bring a customer mindset to the detailed technical work being done on a daily basis. We are looking for self-starters who are interested in system level product challenges and who enjoy cross-departmental thinking and problem solving. Qualified candidates for this role will find themselves working at the intersection of engineering, operations engineering, operations, product, and customer support teams; extraordinary communication skills are a must. Ideal candidates will exhibit exceptional system thinking and troubleshooting skills, combined with solid fundamental technical skills that demonstrate an understanding of mechanical, electrical, and software engineering.

What will you own?

  • Have a direct impact on improving our products and customer experience 
  • Be a champion of customer-centric thinking in day-to-day product development and sustaining activities
  • Represent design for serviceability in product development and sustaining activities
  • Collaborate with customer support to create and improve documentation for both internal troubleshooting use and for customer-facing resolution of issues
  • Act as an internal escalation path for customer support to solve tricky customer issues
  • Work collaboratively with different teams to solve system issues
  • Work with operations engineering to implement solutions at the assembly and production stages of existing products
  • Diagnose and root cause returned warranty parts to expose trends and solve customer issues
  • Create test methods and fixtures to determine the root cause of issues, perform the testing, and propose solutions
  • Design, prototype, and release solutions to existing products, including introducing spare part items for customer use
  • Perform other duties and responsibilities as assigned

 

Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

  • Bachelor’s degree in engineering plus 2+ years of related experience (we have multiple positions open at various levels - apply!)
  • Ability to handle multiple tasks in an extremely fast-paced engineering environment
  • Hands-on experience working with and debugging systems that involve various mechanical, electrical, and software components
  • A hands-on approach to solving problems
  • A passion for solving problems
  • An ability to quickly adapt and focus on new challenges
  • Understanding of and personal experience with various manufacturing methods
  • Highly organized
  • Great time management skills
  • Technical troubleshooting mindset
  • Fastidious attention to detail and a passion for quality
  • Strong verbal and written communication skills - can convey complex technical topics in simple terms across internal departments
  • Experience writing technical troubleshooting documents
  • Experience working with database tools (JIRA is a plus)
  • Experience with change control systems (EPDM, Github, ERP and PLM systems) a plus
  • Familiarity with 3D CAD (Fusion360, SolidWorks, Onshape, etc.)
  • Ability to work independently and be self-directed
  • Great interpersonal skills and ability to work with technical and operational teams
  • Eagerness to take on new projects and responsibilities

 

Why Markforged?
Help us reinvent manufacturing. 
We are reinventing manufacturing so that engineers can build anything they imagine.
 
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
 
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
 
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
 
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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