CARE TEAM MEMBER JOB DESCRIPTION
Summary:
Care Team Members are the front-line staff fulfilling the mission of Marketplace Care Canada to share God’s love in the workplace by providing an employee care service through Care Teams. Care Team Members use their spiritual gifts and talents to serve client company employees and their immediate families. The Care Team Member reports directly to a Company Care Leader or other assigned Care Team Leader for assignments, directions, and guidance.
Qualifications for this position:
1. This position is ministerial in nature as the person fulfilling this role will be:
• Serving Marketplace Care Canada as a messenger and conveyor of its faith, mission, and purpose, as expressed in Marketplace Care Canada’s Mission Statements and Articles of Faith which are incorporated herein by reference as if fully set forth herein. This position ministers to and encourages existing employees and families of client companies, those served or affected by our client companies, other Care Team Members, and other ministry personnel.
• Representing Christ as a visible witness to the beliefs embodied by Marketplace Care Canada, as outlined in Marketplace Care Canada’s Articles of Faith, Standards of Conduct and the Employee Handbook, which are incorporated herein by reference as if fully set forth herein.
• Interacting with client companies, their employees, and the community in a manner that exhibits Christ-character through personal and corporate spiritual disciplines, as an ambassador of faith in Christ.
2. Has a fundamental understanding of the Holy Bible and its proper application, and has education or training in seminary or Bible studies.
3. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church.
4. Agreement and adherence to all Marketplace Care Canada’s Articles of Faith, Mission Statement, and Standards of Conduct, which outline beliefs and conduct that we believe are required to perpetuate and exhibit our stated faith.
5. A commitment to, and demonstration of, Christian living, philosophy of life, and belief in Christ and his teachings, in accordance with Marketplace Care Canada’s Articles of Faith and Standards of Conduct and to be publically and privately supportive of the Christian faith.
6. Demonstrates a calling to Christian ministry as a Care Team Member and is effective at evangelism and discipleship in the context of the business world.
7. Exhibits exceptional interpersonal relationship and communication skills.
8. Possesses language skills and cultural understanding and sensitivity applicable to the employees served, ensuring an ability to clearly communicate
9. Performs duties consistently and effectively without close supervision.
10. Functions well under the authority of a supervisor and as a member of a Care Team.
11. Performs administrative duties in a timely and efficient manner.
12. Possesses a valid driver’s license and proof of automobile liability insurance.
13. Agrees to complete New Care Team Member Training and mentoring before being certified as a Marketplace Care Team Member and has a computer, necessary for training and to document work-site activities. A valid email address is necessary.
14. Agrees to carry a cell phone with voicemail and be available for crisis response anytime.
15. Agrees to complete a background check.
Significant and Specific Duties of the Position:
I. In the course of Ministry to client company employees and their families:
A. Makes brief visits to client worksites regularly (usually weekly) to interact with employees to build a relationship of trust and friendship, motivated by the Care Team Member’s deep Christian faith and love of all peoples as exhibited by our Lord Jesus Christ.
B. Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites.
C. At the request of an employee:
a. Helps plan, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period.
b. Makes jail visits to employees and immediate family members
D. As requested will work with client companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies.
E. At the request of a client company, provides post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment.
F. Provides confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs.
G. Facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a Care Team Member led event.
H. Provides, as appropriate, literature and other resources to assist client employees with life issues.
I. Represents client companies to clients/customers where it would be appropriate to have the client company’s Care Team Member involved (i.e., serious illness, accidents, and funerals).
J. Participates in new employee orientation to explain the Employee Care Program and the role of the Care Team.
K. Adheres to Marketplace Care Canada’s policy regarding client confidentially.
L. With supervisor’s permission, responds positively and aggressively to other duties and services requested by executive leadership of client companies, within the scope of the Letter of Agreement between Marketplace Care Canada and the client company.
M. Exhibits a consistent practice of personal evangelism and sharing the good news of Jesus in accordance with the Holy Scriptures and our Articles of Faith through relationships built by serving client company employees and their families.
N. Completes other Care Team Member assignments made by supervisor.
II. In the course of ensuring client retention:
A. Builds relationships with client management personnel and seeks to minister to them under the direction of their Company Care Leader
B. Responds appropriately to all assignments from client management personnel, confirming activities with their Company Care Leader
C. Encourages employees and family members who are grateful for Care Teams to send letters of appreciation to the executive leadership of client companies
D. Immediately communicates with supervisor any information concerning our relationship with the client.
E. Works with the Care Team to respond appropriately to all ministry opportunities, especially in times of crisis.
III. Administration and Other Activities
A. Daily or weekly reports all Care Team Member activities, expenses, non-client activities and non-client evangelism through the web-based Digital Care Platform (DCP).
B. Maintains current personal information, such as mailing address and other contact information in DCP.
C. Regularly attends online or in person team meetings, training opportunities or other meetings as called by supervisor.
IV. Specific Disqualifications, in addition to upholding requirements listed above:
A. Conduct or views that offend or oppose the precepts of the faith as outlined in Marketplace Care Canada’s Articles of Faith, Standards of Conduct and Mission Statement.
B. Fostering, repeating, advertising, or disseminating religious views, messages, or statements that conflict with Marketplace Care Canada’s declared mission and beliefs, as doing so will damage the testimony, mission, and goals of Marketplace Care Canada.
