MarketMuse accelerates content creation, reinventing how marketers improve organic search rankings, drive expertise in their industry and impact revenue. Today, content marketing is driven by manual website audits that take weeks or months to complete. MarketMuse Suite, an AI-powered Content Intelligence and Strategy Platform, analyzes millions of articles on demand, uncovering gaps and opportunities to empower marketers to craft high-quality content their audience loves and search engines reward. Over 120 brands including IBM, GlaxoSmithKline and Thomson Reuters use MarketMuse to realize 2-6X gains in organic search traffic within 6 months.
MarketMuse is hiring a Customer Success Manager for full-time employment. The ideal fit has experience in account planning, managing client relationships and identifying new opportunities to further utilize MarketMuse solutions.
We are an early-stage startup that is growing very rapidly, so we're looking for someone who can move fast. Compensation is competitive. Long-term hires with the company can receive equity as well.
* Experience in account planning and client relationship management.
* Experience in content marketing, content creation or editorial.
* Experience in advanced SEO/search is preferred but not required.
* Preference for candidates who have worked at a startup or early-stage agency before.
* Based in Boston or NYC.
* Own a portfolio of top-tier clients and be responsible for their success with MarketMuse through subscription renewal and account expansion
* Build account plans for long-term success for each client as they progress through the lifecycle stages.
* Demonstrate ROI and be comfortable presenting to senior executives
* Be a MarketMuse product expert and provide consultation to clients on how to best align MarketMuse's solutions with their needs.
* Be a liaison and advocate for the client between the different stakeholders at MarketMuse.
* Collaborate with MarketMuse stakeholders on how to maximize client value in all stages of the client relationship and
Interested candidates: please provide your LinkedIn profile.