Mapbox is building a live location platform. Our maps represent the ever-evolving world, accessing, aggregating, and adapting anonymous data from millions of sensors and phones in real-time. Mapbox has the exciting opportunity to power devices and products across the next frontier in location-based data. Whether you’re watching the delivery of your grocery order on Instacart, tracking your personal best mile on Strava, sending snaps on Snapchat, monitoring your gas budget on Metromile, or checking today’s forecast on The Weather Channel, Mapbox is the location and maps within those apps. We’re changing how people move by live-mapping the world. 

The sales operations team helps Mapbox make intelligent decisions by analyzing data, forecasting outcomes, spotting patterns, and making recommendations on how to accelerate growth through sales process improvements, marketing activity, and pricing strategy.

As Director of Sales Operations, you will directly improve Mapbox sales team productivity and effectiveness by collaborating across the business, from Sales leadership and our Enterprise Applications team to product and engineering organizations. Your work will touch nearly every part of our business - from what we sell, to whom, and how. You’ll turn business strategy and customer intuition into actions that optimize our sales funnel and achieve growth. Your impact will sharpen our competitive edge, enhance the effectiveness of our sellers, and achieve consistent, predictable sales results.

What You’ll Do

  • Build and lead a team of analysts and strategists who drive growth with strategies informed by data
  • Partner with the stakeholders at multiple levels to analyze and optimize every aspect of the commercial funnel - from sales process, forecasting, pricing, and marketing
  • Advise product managers on pricing strategy for their products and services
  • Monitor commercial KPIs on a weekly basis; provide insights and recommendations for any anomalies
  • Lead commercial deal desk to support sales on custom deal structures, product configurations, and business terms to drive agreements, while ensuring compliance with approval policies.
  • Design sales compensation plans that drive the desired outcome
  • Develop sales hiring budget, compensation design, quotas, and plan administration, ensuring they are aligned with organization's goals.
  • Work with sales to monitor funnel and design programs that improve health
  • Create and contribute to briefings for the Chief Financial Officer and Board of Directors regarding commercial performance
  • Work with the VP of Sales to drive sales hiring and compensation design, budget forecasting, managing sales quotas, and plan administration ensuring they are aligned with organization goals and culture.
  • Work with team leads to track and improve the overall pipeline funnel, from lead → closed. Analyze campaign performance to understand where to invest for growth. Manage forecasting process including status updates and reporting on forecasts and tracking revenue plan to actual. Ensure availability of relevant pipeline and forecast reports and dashboards to sales management.
  • Manage day-to-day operational tasks including, but not limited to, headcount allocation, data quality, and optimization of sales execution workflows. Improve processes and increase efficiencies for the sales organization as well as for the sales operations group. Establishing processes, sales policies, business requirements, and data governance to ensure accurate forecasting. Identify and execute on pipeline and sales efficiency initiatives.
  • Manage Sales Enablement programming to accelerate time to productivity and success.
  • Create briefings for the Chief Financial Officer and Board of Directors.
  • Manage, analyze and summarize the weekly Sales Forecast.
  • Manage Deal Desk operations to support sales on pricing, deal structuring, product configuration, and business terms to drive agreement closure, including end-to-end deal review process and ensuring compliance with published sales and business approval policies.

What We Believe are Important Traits for This Role

  • Familiarity with modern analytics tools including databases (Redshift, Snowflake), BI tools (Tableau, Mode Analytics, Looker, etc), and languages (Python, R, SQL)
  • Mapbox has enormous amounts of data. You love thinking about data in multiple dimensions and finding the hidden patterns.
  • Customer focused. You know data is a powerful tool to grow any business and you’re excited to help our customers transform their business in the same way.
  • Be scrappy, move fast. You know insights often the most valuable if we act on them quickly
  • Operational Excellence. Data integrity is vital to providing sounds analysis.
  • Scope of influence. You know how to drive consensus across a large group using data
  • Hire and Develop. You know how to build a lean team of experts that think about data
  • 8-10 years Sales Ops experience
  • Experience successfully working cross-functionally to ensure the sales organization’s efficiency and success
  • Excellent communication skills - verbal and written
  • Experience leading a team of Sales Operations Managers and Analysts
  • Experience leading high performance teams to consistently deliver
  • Possesses business acumen, strong analytics, troubleshooting, problem-solving, and project management skills
  • Works effectively in an unstructured environment requiring new perspectives and creative approaches
  • A self-starter, motivated leader who works well autonomously
  • Platform-as-a-Service and B2B experience preferred

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

  • We value high-performing creative individuals who dig into problems and opportunities.
  • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Apply for this Job

* Required


US Self-Identification Survey

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We continuously evaluate our employee and candidate programs and processes to ensure they are inclusive and equitable. We encourage you to share more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

While completion of this survey is required, you have the option to select “I don't wish to answer” for all questions. All information collected is confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify you individually and has no bearing on your application or candidacy.

How do you describe yourself? (Select one)

To which gender do you most identify? (Select one)

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mapbox are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.