WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 140+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR

We are seeking a dedicated Compliance and Anti-Fraud professional looking to contribute to a vibrant and innovative company.

As part of the team, you will report to the Head of Security, and assist in navigating the complex landscape of legal and regulatory compliance and tuning our anti-fraud processes and operations.

WHAT YOU’LL DO

  • Monitor, investigate and resolve anti-fraud incidents and privacy requests on a daily basis.
  • Work closely with our data analytics team to analyze anti-fraud cases, improve our anti-fraud monitoring rules and systems, and meet various anti-spam and anti-fraud regulations (CASL, CAN-SPAM Act).
  • Support our cyber security certifications (ISO 27001, SOC 2) and privacy initiatives (GDPR, CCPA, LGPD).
  • Assist in the development, execution, and upkeep of a comprehensive compliance and cybersecurity program in line with legal and regulatory guidelines throughout the organization.
  • Collaborate with business and technical leaders to ensure seamless integration of the compliance program throughout the business.
  • Develop and implement compliance training initiatives for employees.
  • Assist in creating company policies and procedures to ensure compliance with all relevant certifications, laws and regulations.
  • Assist in establishing a system for identifying and managing compliance and cybersecurity risks.
  • Conduct compliance audits and risk evaluations periodically.

WHAT YOU’LL BRING

Must haves:

  • Bachelor's degree in compliance, law, data science, business analytics, or a related field. Master's degree is a plus.
  • At least 2 years of experience in a data analytics or compliance role.
  • Strong analytical skills, ability to self-serve data by writing SQL queries, and experience working with data visualization tools (e.g., Tableau, Power BI).
  • Good understanding of privacy laws, regulations, and privacy/cybersecurity compliance frameworks.
  • Excellent communication and interpersonal skills.
  • Fluency in English is mandatory.
  • Proven ability to work collaboratively with cross-functional teams.
  • High level of organization, strong attention to detail, and ability to thrive in a fast-paced environment.

Nice to haves:

  • Relevant privacy or cybersecurity certifications (e.g., CIPP).
  • Familiarity with machine learning concepts and their application in fraud detection.
  • Knowledge of OFAC regulations.
  • Prior experience contributing to a compliance program and international experience.
  • Knowledge of Spanish.

WHAT WE OFFER

We care about your growth, well-being, and comfort

  • Candidates outside of Barcelona can start onboarding and complete the probation period remotely with further relocation to the city for a hybrid work format.
  • Professional development budget for relevant conference tickets, training programs, or courses.
  • Flexible benefits plan to choose the perks that fit your needs.
  • Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.
  • Hybrid work format.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

 

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