WHO WE ARE:
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.
With 140+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale. No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.
WHAT WE'RE LOOKING FOR:
We are searching for an experienced and customer-centric Product Manager to play a pivotal role in shaping the new product stream for WhatsApp, which is expected to be one of the key drivers of the company's success in the upcoming years.
This is a rare opportunity to join at the inception of an exciting journey and make a substantial impact you can take pride in. We maintain high standards in our product work, offering you the chance to rapidly upskill by joining our team.
WHAT YOU’LL DO:
- Explore and prioritize user needs by conducting all sorts of research, both with hands-on approaches and by collaborating with our data, product marketing, and user research teams.
- Contribute to the vision and strategy of the product stream by partnering with the Product Lead.
- Manage the product backlog, develop a roadmap, and communicate progress across the organization and to the senior leadership.
- Craft and deliver elegant solutions that effectively address critical user problems, working closely with design and engineering teams.
- Translate research insights into actionable value chunks, represented as high-level product specifications for the cross-functional teams. Our teams are highly autonomous, so you don’t need to work out every detail.
- Define the success metrics and measure the results of product launches with the assistance of the data and user research teams.
WHAT YOU’LL BRING:
Must haves
- 3+ years experience working in a product role within a high-growth scale-up or a startup. You have passion and skills to deal with uncertainty at a high pace.
- You take responsibility for the outcomes, not just the outputs of your own work.
- Customer-centric mindset: you always start with gaining deep understanding of the customer needs.
- Experience gaining valuable insights from user research.
- Proficiency in defining and driving specific product metrics with your product increments. You know how to use data for making important product decisions.
- You love crafting product solutions in close collaboration with design and engineering teams, explaining the “why” and working with them to define the “how”.
- You are good at presenting your work results and the impact made.
- Your communication style is clear, concise, and empathetic.
- You are fluent in English.
Nice to haves
- Experience in SaaS product management.
- Fluency in Spanish or Portuguese.
WHAT WE OFFER:
We care about your growth, well-being, and comfort
- Candidates outside of Barcelona can start onboarding and complete the probation period remotely with further relocation to the city for a hybrid work format.
- Relocation support through airplane tickets, accommodations for up to three weeks, and a relocation bonus.
- Professional development budget for relevant conference tickets, training programs, or courses.
- Flexible benefits plan to choose the perks that fit your needs.
- Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.
- Hybrid work format allows you to choose between home and office.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
