We’re looking for a Care Navigator I to join our growing Care Navigation team. In this role, you will be the first line of support for our patients, helping ensure their experience working with Mantra providers is an excellent one. We’re looking forward to meeting folks with a background in patient support and knowledge of healthcare systems. We're excited about candidates from all backgrounds who are passionate about our mission to make mental healthcare accessible and available to young adult student in the U.S. 

 

About the Role

The Care Navigator I will:

  • Report to the VP Virtual Care Operations
  • Answer calls and emails from Patient Support inboxes
  • Send referrals and lab orders and follow up on treatment related tasks
  • Re-engage students who’ve missed appointments
  • Support continuity of care during summer breaks and holidays
  • Work Monday - Friday from 12 PM - 9PM PST / 3 PM - 12AM EST

About You

  • 2+ years experience in case management in a patient-facing role
  • Deep empathy for our patients and mental health struggles
  • Comfort with technology such as Zendesk, Slack & Google suite
  • Comfort on the phone as an external representative of Mantra

...and the following would be nice

  • Experience working in mental health

About Us

Mantra Health is a digital mental health clinic on a mission to improve access mental healthcare for young adults through clinical services, software, and design. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $27 million to work with students at universities and colleges across the country such as MIT, Cornell, and the University of Minnesota. Our students see clinically significant differences in their mental health during treatment with us, with nearly two-thirds of students stating that Mantra's program helped them stay in school.

Our Benefits

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

  • Salary + bonus
  • Equity
  • Medical, vision, and dental coverage for employees, spouses, and dependents
  • Flexible work location (work from the Bahamas for a few weeks? Cool by us)
  • Unlimited PTO
  • Inclusive parental leave, equal for all parents
  • $1,000 new-parent mental wellness benefit
  • Commuter card, if you commute 
  • Access to One Medical
  • Free access to remote & in-person wellness classes via our co-working space

 

The salary range for this role is $45,000 - $50,000 

 

Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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