Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
Customer Success Manager
We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.
Core Mission
As a Customer Success Manager you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers are able to build and expand their business with Make. You will have a clear understanding of your Customers’ business objectives and will make sure that they achieve their business goals. You will oversee their customer journey from onboarding to renewal and guarantee the best possible experience in order to maximize retention. You will also have the opportunity to run projects that will improve Customer Experience and help all our customers maximize ROI.
Roles & Responsibilities
- Managing the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycle
- Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them achieve success with using Make
- Identifying potential new business opportunities in cooperation with the Sales team
- Preparing for renewals in order to minimize churn and secure our net ARR
- Exploring co-branded content opportunities in order to showcase Make capabilities with our most committed promoters
- Working closely with internal stakeholders to troubleshoot potential issues and ensure that customer objectives are being met
- Managing projects that will help the Success team deliver maximum value to Make customers
- Proactively assessing territory health to maximize retention and identify growth opportunities
What we offer:
- RSUs grant in a rapidly growing company raising its value every day
- Multinational team with 48 nationalities creating the future of automation
- Learning & Development plan
- 25 days of vacation, 24th&31st Dec company holiday
- Family leave program, offering 24 weeks of paid leave for main carers and
12 weeks for supporting carer - RSUs grant for a newborn child
- Gym pass
- Meal and transportation tickets, medical insurance
- Carers leave programs for family members
Join us on the ride!
#careeratmake
#LI-PB1
What we stand for:
🤝 We roll together - We embrace different ideas to grow together and create powerful solutions.
🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
