MaintainX is the first mobile process management platform for industrial and frontline workers. We build the GitHub for real-world work processes like maintenance, safety, and operations, and improve operational efficiency for 9,000+ companies including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.
We raised $104 million in venture capital following a recent Series C round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures, and CEOs from GE, Twilio, Toast, and PagerDuty.
The Role:
As Manager, Revenue Enablement at MaintainX, you will develop and manage post-sales enablement programs specifically designed to maximize revenue growth from our existing customer base. You will be responsible for equipping the Account Manager, Customer Success, Professional Services, and Support teams with the processes, tools, and training necessary to drive renewals, upsells, and expansions within the install base, directly contributing to the company's revenue targets.
Reporting to the VP, Revenue Enablement, you will work closely with Client Success, Sales, Marketing, and Product teams to ensure alignment between enablement strategies and revenue growth objectives. Your focus will be on creating scalable, impactful programs that empower the Client Success team to enhance customer retention and unlock expansion opportunities within the existing customer base.
Key Responsibilities:
- Manage a team of Enablement professionals dedicated to the AM, CS, and Product Enablement functions.
- Develop and manage enablement programs for the Client Success team focused on increasing revenue through the install base via renewals, upsells, and cross-sell opportunities.
- Collaborate with Sales, Marketing, and Product to align enablement initiatives with broader revenue growth strategies focused on the install base.
- Create and maintain playbooks, processes, and frameworks that enable Client Success teams to effectively manage and grow customer relationships, driving increased revenue from existing accounts.
- Design and deliver enablement sessions on key revenue-generating skills such as customer lifecycle management, value-based selling, renewal/upsell execution, and expansion strategy.
- Tailor enablement programs for different customer segments within the install base to ensure targeted, effective interventions.
- Continuously improve and scale the onboarding process for new AM and CS hires, ensuring they quickly gain the skills necessary to contribute to their team’s targets.
- Establish and track KPIs that measure the effectiveness of enablement initiatives in improving customer retention, revenue expansion, and team productivity.
- Act as the strategic enablement business partner to Client Success leadership, identifying skill gaps, assessing needs, and recommending solutions to optimize the team’s ability to maximize install base revenue.
The Ideal Candidate:
- Proven management experience in Revenue/GTM Enablement or Customer Success Enablement with a focus on maximizing revenue within the install base.
- Expertise in developing playbooks, processes, and training programs that directly impact revenue through renewals, upsells, and cross-sell strategies.
- Strong track record of enabling customer-facing teams to increase retention and expansion within existing customer accounts.
- Ability to measure and track success through KPIs that show measurable improvements in revenue growth from the install base.
- Collaborative team player with a strategic mindset and the ability to influence cross-functional stakeholders in Sales, Marketing, and Product.
- A passion for continuous improvement, innovation, and professional growth, with a focus on driving revenue from existing customers.
Bonus Points:
- Experience in SaaS, B2B, or industries where expansion within the install base is a key growth driver.
- Familiarity with revenue enablement tools such as Salesforce, Gainsight, Kaia, WorkRamp LMS, or similar platforms.
Who are we:
Our mission is to make life easier for workers around the world by creating software that meets their needs and realities. Our product is truly changing the lives of 80% of the workforce who don't work behind a desk and need business software at their fingertips.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
