MailChimp is the world's leading email marketing service. More than 10 million people and businesses use MailChimp to design and send 1 billion emails a day. We empower small businesses with a suite of powerful and easy-to-use email, marketing automation, and analytics tools that integrate with hundreds of popular applications and services.

MailChimp’s Technical Content team is made up of writers, editors, and content strategists who maintain our public knowledge base, create in-app microcopy, and work with email designers to craft transactional email copy. We collaborate with many teams at MailChimp to create the best documentation so our users can do their best work.

We are looking for a Technical Writer to join our team.  You are a skilled and empathetic technical writer, who has experience working with the tools and technologies related to operations.  If this sounds like you, and you'd like a chance to join the MailChimp team, we'd love to hear from you.

Responsibilities

  • Create and maintain internal documentation and training material for MailChimp’s Operations team.

Requirements

  • 5+ years of technical writing experience
  • Experience creating training and troubleshooting materials for engineers and system administrators
  • Experience documenting and leading development postmortems
  • Experience migrating documentation to a variety of content systems
  • Familiarity with Puppet or other configuration management tools
  • Deep understanding of the Linux command line interface
  • Exposure to scripting and coding (Python, PHP, Bash)
  • Comfort in a fast-paced, change-driven environment
  • Exceptional ability to listen closely, recognize the needs of an audience, and write to those needs

MailChimp is a founder-owned, highly profitable, and private company located in the heart of Atlanta. We offer our 500+ employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.

We love our hometown and support sustainable urban renewal. Our office is in the historic Ponce City Market, right on the Atlanta Beltline. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

MailChimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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