Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.
We’re looking for an experienced researcher to join our team. As a Researcher on our team, you will be primarily focused on executing custom, mixed-methodology research (primary and secondary, qualitative and quantitative) studies to understand our core small business audience–their behaviors, attitudes, needs, perceptions and their challenges and successes. You listen hard, observe everything, and can skillfully synthesize large amounts of information into actionable insights. You should be an experienced researcher who’s comfortable working solo, taking lead on small research project teams, and collaborating with Mailchimp’s Marketing, Product Management, and Design teams, among other departments. You must be a highly skilled communicator—a deft interviewer, excellent writer and storyteller, and diplomatic colleague.
What you'll do here:
- Be an expert in the small business (SMB) market and proactively identify new opportunities for Mailchimp to grow with this market.
- Lead research projects independently or in collaboration with 1-2 other researchers (internal or vendor-side) to identify strategic opportunities for Mailchimp’s product and marketing development
- Translate research needs into project plans, set scope, define strategy, and use the appropriate methods (qualitative, quantitative, or both)
- Manage project analysis, guide the final deliverable, and take responsibility for deadlines
- Produce research deliverables (reports, presentation decks, etc.) that require minimal editing before they’re ready to share
- Communicate and socialize insights and recommendations across departments and up to leadership clearly, effectively, and diplomatically (through reports, presentations, casual conversations, cross-functional team meetings, internal newsletters, workshops, emails, etc.)
We'd love to hear from you if:
- You are proficient in planning and executing market research studies - collaborating on key business questions, developing a research plan, building a research instrument, analyzing data, synthesizing insights, and presenting results
- You have experience working with cross-functional teams - soliciting and incorporating feedback from stakeholders, peers, and SMEs
- You have experience with advanced research techniques, including those which incorporate statistical techniques (discrete choice, conjoint analysis, etc.)
- You have an undergraduate degree in Business, Economics, Statistics, Marketing, Market Research, Psychology or a related field or equivalent experience
- You have strong analytical skills and outstanding problem solving skills
- You are an excellent communicator
- Knowledgeable of marketing positioning and messaging research to inform marketing strategy and activation
- Experience managing and interpreting results from brand and product tracking studies
- Master’s Degree in Business, Economics, Statistics, Marketing, Market Research, Psychology or a related field
- Experience with G-Suite tools (Google Slides, Google Sheets, Google Docs)
- Experience using Qualtrics, Survey Gizmo, or other survey tools
Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!
Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.