Magic Leap’s Customer Care team is looking for an exceptionally talented Community Manager to implement and manage customer care across multiple social media channels. The ideal candidate is someone who has performed community management and has experience in connecting with a variety of MR/AR/VR customers ranging from developers to first time users. A self starter who can work in high paced environments while meeting budgets and deadlines is critical.
Manage the implementation and operation of social customer care, including managing internal and external relationships, and helping with copy.
Develop and monitor community while provide key insights to stakeholders with a focus on improving the customer care experience across multiple channels and stakeholders.
Lead innovations in social customer care programs to increase efficiency and success, including process improvements, best practice sharing, and measuring and driving social KPIs (Key Performance Indicators).
Collaborate on cross-channel and cross-product strategic initiatives.
Develop technical expertise and be a genuine and credible ambassador to the community.
An active stakeholder in cross functional meetings; must have the ability to present a strategy, overview or results to leadership across various functional groups.
Ability to provide forecast and goals for programs
2-3 yrs experience in customer facing communications and customer relations role, ideally within in a consumer technology driven organization.
A strong background in managing communities for brands or organizations
A simple, friendly and authentic way of writing and speaking
Demonstrated ability to synthesize community needs and feedback
Demonstrated ability to create content on social media that is engaging
Strong analytical skills
Excellent verbal and written skills and a strong understanding of Microsoft Office Suite (especially Powerpoint)
Please note that a writing sample or presentation may be requested for this role. Be prepared to have examples of your writing style on past work.
Bachelor degree or equivalent work experience
* All your information will be kept confidential according to Equal Employment Opportunities guidelines.