Magic Leap is an eclectic group of visionaries, rocket scientists, wizards, and gurus from the fields of film, robotics, visualization, software, computing, games and user experience. We are growing quickly, and this is the time to get on board and play a role in shaping the way people will be interacting with the world tomorrow.
The candidate needs to be passionate about technology and know how to best meet end user and business needs in a manufacturing environment. This includes being on a rotating schedule and fielding technical questions and request from customer generated support tickets.
This role will provide onsite rapid-response technical expertise and support to ensure that manufacturing systems are kept running at optimal efficiency. This position will be responsible for utilizing and maintaining existing technologies along with establishing effective processes to provide the highest levels of systems availability. A can-do attitude is important to support all manufacturing operations and to encourage others to complement operational readiness.
Roles and Responsibilities:
Administer Windows and Linux Servers/Desktops in multiple geographical locations.
Experience with Root Cause Analysis of Systems issues (OS and applications).
Experience managing a MS Active Directory forest, enterprise architecture, and certificate authority on a MS Server 2012R2 directory structure.
Support of physical and virtualized manufacturing servers and workstations.
Support of networking devices including switches, Wireless AP and wiring infrastructure.
Troubleshoot/Repair PCs, printers, and other hardware as required.
Ability to triage and troubleshoot systems, network, and manufacturing equipment issues at a Tier 1 level and identifying needs for escalation
Monitor network/application traffic and respond to and resolve manufacturing systems alerts.
Excellent interpersonal, communication and customer service skills
Ability to clearly document and communicate technical information to non-technical users and update all appropriate documentation including current user procedures, training materials etc.
Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines
5+ years of technical support in a multi-site IT manufacturing environment.
Thorough knowledge of Windows/Linux System Administration/Support Experience.
Extensive knowledge of computer hardware and software.
Excellent interpersonal and communication skills.
Hands-on experience with racking and stacking server equipment
Ability to work independently and in teams reaching high levels of productivity