The primary responsibility of the Associate content support engineer is to execute, assist and troubleshoot demonstrations of hardware and software to external parties within the agreed upon scope and schedule by the demo production team located at HQ. Qualified candidates need to be a self-starter, able to operate in a highly dynamic environment and must be willing to travel. This position is based in Plantation, FL.
Troubleshoot and resolve issues related to the Magic Leap One development environment
Directly support process for execution of demos of Magic Leap One hardware and software remotely or onsite as necessary and be willing to give demos to external parties
Participate in the effort to document issues or tools relevant to Magic Leap One software and hardware environment
Escalate issues appropriately to the production team for demos
Provide prompt and accurate feedback, work hand-in-hand with the production team for demos and maintain positive relationships with all internal and external parties
Assist with logistics and inventory management
Should be able to quickly respond to complex issues that may require advanced knowledge and precise judgement.
Travel on a regular basis to execute these core responsibilities
2-4 years of experience working in Windows, OSX, and Linux environments
Ability to write in a clear and concise technical style
Familiarity with at least one scripting or programming language (e.g. bash, python, C#)
Experience with at least one standard issue tracking system (e.g. ZenDesk, JIRA)
Strong sense of high quality user experience
Demonstrable problem solving and troubleshooting skills
Good communication skills, can speak positively to a technical or non-technical audience about complex or nuanced subject matter
Excellent understanding of basic computer hardware/software architecture (e.g. a strong IT background with certifications is a plus)
Experience with production process in related field (e.g. live performance, stage, convention is a plus)
BA/BS is preferred or equivalent experience
All your information will be kept confidential according to Equal Employment Opportunities guidelines.