As a Site Reliability Engineer, you will work as part of our Ecosystem team to ensure the safe, swift, and reliable delivery of services to our customers. This role combines software and systems engineering to deliver highly scalable, distributed, fault tolerant systems. You enjoy creating solutions to operations problems. You have a holistic knowledge of our systems and services and can re-engineer processes when they need it and then clearly communicate the necessary change. You understand how various development teams operate and are able to reduce their effort to deliver new services. You have the grace to stay calm when production services are down and the courage to ask for help from the right people as needed to bring them back up. You enjoy collaborating with people from other teams and disciplines to make plans a reality.
Develops solutions to increase service stability through automation and process re-engineering
Builds and supports tools and systems that Cloud Engineers use to deploy their software into production
Participates in rotating on-call duties in a global, 24x7x365, team
Updates job knowledge by studying state-of-the-art tools and techniques; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Helps development teams operationalize their efforts to enable self-ownership of production services
Experience with UNIX based systems including UNIX tools like SSH, grep, sed, awk, find, etc.
An understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, TLS, SMTP, HTTP)
Experience using a modern language. Go, Java, Node.js, Ruby, etc.
Ability to script in a shell language (Bash or POSIX Shell)
Experience with public cloud providers (AWS, Google Cloud Platform, etc.) is a plus.
Experience working with containers (Docker, Kubernetes, ECS, etc.) is a plus.
Comfort with with frequent, incremental code testing and deployment
Undestanding of the role of automation tools (Terraform, Jenkins, Concourse CI, Bitbucket Pipelines, etc.)
Comfort with collaboration, open communication and reaching across functional borders
Ability to remain calm under pressure and take command of a recovery effort.
BA/BS in Computer Science or equivalent experience
All your information will be kept confidential according to Equal Employment Opportunities guidelines.