About MadHive:
MadHive is an end-to-end advertising solution that leverages cryptography and machine learning to power modern media. MadHive’s advertising suite provides tools for audience forecasting, precision targeting and activation, and cross-screen attribution against its proprietary OTT-first device graph. Customers include advertisers that leverage MadHive’s next-generation cryptography to prevent fraud and increase margins, and broadcast giants that leverage the platform to power their digital TV offerings.

We are looking for a professional Training & Enablement Manager, Sales Enablement to design and develop learning and practicing experiences for our growing Sales Enablement team. Reporting to the Director, Sales Enablement, you will be working in a cross-functional manner. This role will be collaborating across Customer Success (Sales), Product, Engineering and Marketing to gather feedback, assess learning objectives for new hire onboarding for Customer Success team, continuing education, client certification programs and more. You will have the opportunity to learn the MadHive technology from the inside out. The goal is to streamline new hire & client onboarding and continue to offer attractive training for both internal and client-facing environments.  

What You'll Do 

  • Spearhead the strategy and creation of world-class training programs for internal sales and external clients, in a scalable, measurable, and consistent manner, across multiple channels  
  • Ensure 100% adoption, usage, and monthly frequency with implementation of our new sales enablement and training platform 
  • Develop, deliver & maintain training content, exercises, and accompanying materials on topics such as platforms usage and management (set-up, delivery, performance, and optimization), industry insights, reporting analysis, upselling through insights and troubleshooting 
  • Work closely with Product Marketing and Sales to foster a culture of information and best practice sharing across the organization
  • Partner with cross-functional teams (e.g., Customer Success, Marketing Science, Engineering, HR, Marketing and Product) to identify enablement opportunities and support feedback loops for organizational efficiencies
  • Deliver post-program coaching for external sales teams and their leaders to drive ongoing application of learning, accountability, and support organizational up-skilling
  • Develop deep, trusting relationships with the external client base and continually assess performance gaps and prioritize program needs through ongoing needs assessments 
  • Become an advocate for the CSO organization and represent them in discussions related to other training initiatives, ensuring their needs are incorporated into any program materials
  • Leverage your expertise in the areas of client relationships, campaign management, and the advertising/ media industry to develop ongoing, engaging, and realistic training experiences
  • Maintain a curation mindset to distill a high volume of information down to the most relevant and impactful learning points, provided in a way that resonates with the sales team
  • Collaborate with Marketing team to manage projects and maintain programs in a timely way, ensuring content is always relevant, current, and accessible
  • Measure and report clear program benchmarks which align to broader sales goals
  • Develop programs that align with the needs of both internal staff and external client-facing initiatives
  • Identify internal and external thought leadership for including in relevant ILT, vILT and webinars for various learning paths  

Knowledge, Skills & Abilities 

  • Experience in designing, developing and facilitating classroom (ILT) and webinar (vILT) courses 
  • Experience creating and delivering interactive and engaging in-person workshops and online scenario-based programs, which practice internal sales and client facing skills such as troubleshooting campaign issues, recommending adjustments for stronger delivery and performance, handling client objections and upselling based on campaign performance 
  • Experience building interactive learning programs, using eLearning authoring tools and/or video/audio production tools, without additional support, from start to finish. 
  • Experience creating supporting Enablement materials for a professional environment (e.g., job-aids, quick-start guides, demos, worksheets, blogs, podcasts, articles, workflows, decision trees, proficiency trackers, etc.)
  • Experience adapting information from a variety of sources, without requiring past knowledge or background on the topic, into easy-to-understand learning resources
  • Familiarity with establishing Sales Enablement-related accountability and measurement (e.g., pre/post surveys, knowledge checks, rubric scorecards, written or verbal certifications)
  • Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor
  • Experience in the world of client services or account management, exhibiting a commitment to strengthening client partnerships with knowledge, creativity, and empathy 

Minimum Qualifications 

  • 5+ years of experience in Sales/ Account Management, Sales Enablement, Learning & Development, Sales Operations, Product Marketing or related field 
  • Bachelor’s degree in a business, marketing, communications, education, or related field, or equivalent work experience 

Preferred Qualifications 

  • Experience working in a fast-growing account ad agency, tech, TV or digital advertising industry 
  • Deep subject matter expertise with digital media sales and account/ campaign management
  • Adept at building and delivering equally engaging synchronous and asynchronous learning
  • Instinct to initiate and drive projects to completion with minimal guidance
  • Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics-based organization
  • Exceptional interpersonal skills, ability to network/develop trusting relationships with high level sales leadership, and to collaborate globally with numerous cross-functional teams
  • Excellent writing, editing, and oral communication skills
  • Experience administering LMS and Sales Enablement Platforms and tools that help scale programs across large teams (WorkRamp a big plus)
  • A track record of developing impact-focused, metrics-driven approaches to evaluate programs
  • Adaptive and rapid learner with a hunger for new information and the drive to put it in action
  • Good blend of technical and creative dexterity, a positive attitude and ability to make learning fun
  • Experience using MS Office 
  • Working knowledge of Salesforce, WorkRamp (or similar LMS), Adobe Creative Suite a plus  
MadHive is a dynamic, diverse, innovative and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. But whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact. 
The Perks!
Here are just some of the many benefits of becoming a MadHive employee:
Health, Dental & Vision Insurance: Your health is number 1, so we offer 100% company-paid health, dental, and vision insurance starting on day 1 for yourself and any dependents.
401(K) Matching: MadHive's generous  401(K)  plan offers a contribution equal to 100% of eligible employee contributions up to 5% annually. There is no vesting period and all full time employees can participate immediately upon their date of hire.
Unlimited Vacation: We offer Unlimited PTO, plus additional paid company holidays.
Commuter Benefits: MadHive offers WageWorks commuter benefits. 
Parental Leave: We believe that family comes first, so we provide parental leave to all new parents. 
Food All Day: Fully stocked refrigerator, and lunch provided every day that you're in the office!

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