THE STORY
In 2012, we set out to reinvent men’s underwear. Since then, we’ve used the same solutions-oriented approach to reimagine a full range of menswear staples—from featherlight button ups, to first-of-its-kind denim. Blending timeless styles with innovative details and materials, our clothes are uniquely designed to help guys move through their day with confidence (even if they’re just hangin’ in their sweats).
We are looking for passionate, proactive, and strategic problem-solvers to join our growing team. If that sounds like you…keep reading.
THE ROLE
We’re looking for dynamic Brand Experience Associates (Sales Associate) to join Mack Weldon’s retail team in our Boston Seaport store location! In this role, you’ll educate and share the Mack Weldon brand story and guide customers through our retail experience. You’ll play a critical role in delivering exceptional customer service and building customer relationships.
WHAT YOU’LL DO
- Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey. Responsible for achieving individual sales, KPI and profitability goals.
- Communicate the Mack Weldon brand story and philosophy to our customers
- Demonstrate and maintain exceptional product knowledge. Maintain knowledge on competitors to support building sales and customer relationships.
- Continuously deliver an above and beyond and individualized customer experience for all guests
- Complete daily operational tasks to maintain store replenishment, cleanliness, and visual standards in front of house and back of house. Assist with visual merchandising changes. Processes shipments as needed.
- Develop and maintain customer relationships through personal clienteling strategies
- Upholds all loss prevention awareness protocol
- Support management team in projects and initiatives as needed
- Strive to improve the store experience by making suggestions to management team
- Work collaboratively with all team members to foster an environment of trust and a positive store team culture
WHAT WILL SET YOU UP FOR SUCCESS
- Minimum 6 months working in retail; outlet experience ideal but not required
- Experience in a fast-paced retail store environment
- Possesses current knowledge of fashion trends and competition in the Outlet marketplace.
- Must be flexible with working varied shifts including nights, weekends, and holidays
- Ability to carry boxes 25-30lbs for stock transfers
- Can bend, reach, lift and move stock and products
WHAT MAKES US SPECIAL
- We search for the smarter way. Everything we do, from products to experiences to processes, is built with research, ingenuity, and quality. We embrace efficiency in all of its forms – but especially in how we work together as a team, the less bureaucracy the better.
- We invite generously because more perspectives make us better. We think diversity of thoughts and experiences is a strength. We check our egos at the door, actively solicit other’s perspectives, and always assume the best intentions. We build relationships that last.
- We believe that real confidence comes from knowing, not showing. We operate with a steady conviction and are built for the long haul, not to chase the latest fads. That doesn’t mean we can’t be assertive, expressive or take risks. But we do so with an informed approach knowing we have the substance to back it up.
- We support the good ones and believe they can finish first. We believe that being good is the most sustainable strategy for success. We work with ethical and humane partners and always strive to do what is right, even if it is at a cost. We act with integrity, own our mistakes, and put in the effort to do our best.
THE PERKS
- 100% Employer paid health care, dental insurance, and short term disability coverage
- Generous clothing stipend
- Employee assistance program
- Employee discount
- Paid time off
- Parental leave
Mack Weldon’s inclusive culture embraces each person’s individuality and authenticity. Mack Weldon is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
Job Type: Part-time
