The Role.
As an Account Executive at Mabbly, you are the backbone of the client project management team. This role is a hybrid of project management and account management. You will work directly with a Mabbly Account Director and/or Supervisor to ensure client deliverables are executed within the appropriate timeline, scope, and budget. This includes maintaining a high level of awareness with client activities, detail-oriented project management and professional communication with key client contacts as needed. Additionally, you will help manage account coordination across all digital execution.
A little more about us: Mabbly is a strategic digital agency powered by data analytics, market research, and digital technologies. Each day, we craft human connections through digital experiences that unlock new and uncharted business potential. Our skilled resources develop world-class brand experiences that grow companies.
The day-to-day at Mabbly is replete with change and our breadth of unique skills and experience enables us to prepare for the unexpected. It takes a high level of inspiration and self-education to be a part of our growing team.
What You’ll Do:
- Manage and support client relationships by understanding our clients’ industry and business objectives
- Prepare account service-related documents such as meeting timelines, agendas, meeting reports, proposals and other client communications and correspondence
- Work directly with cross-functional team members to ensure the flawless execution of client, managing projects, ensuring that all projects are delivered on-time, within scope, and within budget across all digital execution
- Understand all studio departments to provide quality assurance of project deliverables, while maintaining best practices and solutions
- Develop, maintain, and follow up on detailed Asana-based project plans to monitor and track progress across internal studios
- Join relevant external client meetings and join and/or lead internal meetings to share project plans and timelines, clarify technical and functional requirements, and ensure ongoing alignment on those timelines and requirements
- Understand the clients’ businesses in order to proactively anticipate client questions and provide thought out solutions, looping in cross-functional team members as needed
- Act as Mabbly's "brand steward," serving as a role model for the organization and representing Mabbly's core values when collaborating internally, with clients or partner agencies
What We Need In You:
- 1-3 years of client management within an agency environment. Experience in digital marketing is required.
- Bachelor's degree in business, marketing, communications, or related field
- Relentless resolve to find the solution and find a way no matter the scenario
- Strong organizational skills, including close attention to detail and the ability to juggle multiple projects at once
- Passion for service with best-in-class support, responsiveness, and problem-solving
- Ability to wear different hats, it's a mentality that makes our team successful. You will never hear one of us say, "That's not my job!"
- No ego but a potent humility and thirst to learn and grow
- Able to work from Chicago office 2 days/week in collaborative hybrid work environment
- Experience building websites is a plus
What You’ll Love About Us:
- R&R. Unlimited vacation and personal day policy.
- Freedom. Flexible WFH policy.
- Health benefits. Medical, dental, and vision (dependent coverage, as well).
- Short and long -term Disability.
- 401(k) plan.
- Need a ride? Pre-tax Commuter benefits.
- Competitive compensation within a culture-first environment.
- Opportunities for advancement exist, and Mabbly is committed to helping all staff develop and grow.
- Regular company lunches and happy hours. Yes, it’s on us!
- The work itself. Ability to work on challenging problems with a sense of purpose, autonomy, and mastery.
Mabbly is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
