Who we are 

M1 helps clients build and protect their wealth, day to day and for the long term. Our self-directed platform allows users to invest, borrow, spend and save in one place, using automation to power each user's unique personal strategy. Hundreds of thousands of clients trust us with over $8 billion in assets. As the Finance Super App™, we empower clients’ financial well-being through automated investing tools, industry-leading APY on high-yield savings accounts, paperwork-free margin loans, low-cost personal loans, and high cash back credit card rewards that can be automatically re-invested into your M1 portfolio. 

Our vision is to create a digital private banking experience, making the tools and services of the ultra-wealthy accessible with the click of a button. We've been named a top app for investors including 2023 Best for Low Costs and Best for Sophisticated Investors by Investopedia, 2023 Best Investment App for Portfolio Customization by Insider and one of the best Roth IRAs by Fortune. We have over 60,000 five-star reviews on the Apple App Store and Google Play.  

As a fast-growing fintech company, we’re looking for talented and smart individuals who are excited about rethinking what’s possible with personal finance, invested in their personal and professional growth, and eager to take ownership of their work. Our award-winning workplace culture has been recognized by Inc. (Best Workplaces 2022), Built In Chicago (2022 and 2023 Best Places to Work in Chicago), CB Insights (Top Fintech Companies of 2021), and the Chicago Tribune (2021 Top Workplace).  

We mean it when we say, “M1 is yours to build.”  

M1 is a remote forward organization and at this time is only able to hire in the following states: CO, FL, GA, IL, IN, MN, NJ, NY, PA, TX, UT, VA, OR, WA.

What we’re looking for 

We are seeking a dynamic M1 Banking Operations Manager to own and scale our unsecured personal loans product. This role is perfect for someone with deep lending expertise and a drive to develop and expand a growing business. Your responsibilities will include tactical decision-making, strategic analysis, and visioning in collaboration with cross-functional teams, namely Product, Finance, Engineering, Marketing and Compliance. This "full desk" role offers the opportunity to work on transformative projects and achieve impactful outcomes. You will monitor and enhance product operations and performance, embody a spirit of extreme ownership, and have an entrepreneurial attitude.

What you’ll do

  • Act as a lead within the Banking Division and embody the “think like an owner” mindset.
    • This role encompasses operations and strategy in close partnership with the business.
  • Use your lending experience to help us grow and scale.
    • You know personal loans and have seen a program at full scale or have been a part of building something.
  • Meet us where we are and work with the resources available to get us to where we want to be.
    • A strong understanding and implementation of the crawl, walk, run, sprint framework will be key to the success of this role. There is much to be done – help us focus on accomplishing what we can and should right now.
  • Be the strategic voice helping us balance risk vs needs o We are and need to be scrappy while being strategic with our resources. o Use your experience to help us have an outsized impact.
  • Understand the ground floor – work loans, investigate issues, handle escalations o Analyze the issues we are facing. Then implement, scale and outsource ownership.
  • Communicate clearly both up and down within the organization.
    • Articulate what we are currently facing and what needs to be done.
    • Help other teams understand priority, and help leadership understand risk. o Use Asana to stay organized. If you aren’t already comfortable with the tool, that will be an area of focus so you can communicate clearly.
  • Dig into the data to see what’s working and what’s not working.
    • Be comfortable doing your own analysis of the impact of policies and decisions.
    • Should we change something? Bring it forward with some data-backed info!
    • You don’t need to be a SQL master but should know enough to be dangerous.

Qualifications

  • 5+ years of experience in lending operations, ideally in the fintech space
  • Experience developing processes, meeting deadlines, and paying close attention to detail
  • Strategic business approach and propensity to have an impact on the success of the products
  • Strong analytical, metrics and data-driven mindset
  • Experience in a fast-paced, high-activity environment
  • Strong communication skills, with the ability to work cross-functionally and communicate with leadership
  • Proven project management skills

M1's Commitment to Diversity 

M1 is proud to be an equal opportunity employer. We celebrate different experiences and we're committed to diversity, equity, inclusion, and belonging (DEIB) at all levels of the company. Women, minorities, veterans, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. With our DEIB Council and six Employee Resource Groups (AAPI@M1, Black@M1, Mental Health@M1, Pride@M1, SomosM1, and Women@M1), M1 employees and leaders set aside company time to tackle DEIB projects and achieve goals every quarter. 

Our Values 

Our team embodies our ten core principles and if these principles speak to you – we’d love to talk with you. 

  • Mission Driven - We know that financial well-being has a dramatic impact on an individual's quality of life. We are passionate about helping people in this domain. 
  • Extreme Ownership - We are responsible for the results to our clients, teammates, and shareholders. We own everything in our domain that affects these results. 
  • Boldness - Thinking small is a self-fulfilling prophecy. Thinking big inspire results. We would rather fail at the meaningful than succeed at the trivial. 
  • Ruthless Prioritization - We want to do more than we possibly can. We must be disciplined on how to use our precious money, people, and time. That means saying no to a lot of good ideas so we can focus on the most important thing. 
  • Integrity - We do the right thing. This trust must never be broken. 
  • Effectiveness - We do what's needed to deliver the intended results. Whether that requires disciplined process or scrappy implementation, we find a way. 
  • Team Oriented - We work collaboratively to achieve more. We respect, trust, and support one another. 
  • Transparency - We use simple and clear communication to share information so that people have the context to make good decisions. 
  • Make Forward Progress - Something is better than nothing. We make incremental improvements on our path towards perfection. Crawl, walk, run, and then sprint. 
  • Resiliency - We understand that any big goal comes with ambiguity, change, and setbacks. We adapt and keep going. 

Our Perks 

  • Competitive Pay and Stock Options 
  • Comprehensive health, dental, vision, disability, and life insurance 
  • Retirement benefit with employer match 
  • Unlimited PTO 
  • Office in the Loop with a Game Room and Gym 
  • Access to employee workshops and training about financial literacy, empathy and mental health, professional development, and more 
  • Free subscription to Insight Timer, the world’s #1 meditation app for sleep, stress, and anxiety 

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in M1’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.