At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a motivated and organized Bilingual Community Associate to join our Philadelphia team. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities, providing a world-class experience and you will have the opportunity to drive our local operations activities through insightful feedback. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Philadelphia (and across the U.S.) sounds exciting, we would love to meet you!
Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
Support applicants and drivers with your knowledge of both Philadelphia and the Lyft platform
Perform pre- and post- applicant outreach to get drivers approved and on the road
Work with current drivers to solve any issues that they may have
Uphold the Lyft standard of service while working with all drivers
Flexible schedule: this is a part-time role that may require some nights and weekends
Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
Knowledge of the for-hire vehicle industry
Familiarity with the greater Philadelphia area
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
Proficient in Spanish
Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too! You are all about THE TEAM, since we all know there is no “I” in TEAM
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.