At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is looking for a bright, hard-working, enthusiastic Bilingual Operations Associate to join our Driver Growth team! In this role, you will work with all aspects of driver applications from applying to be a driver to giving the first ride by troubleshooting applications, operationalizing common issues and flagging/investigating issues for the engineering team. You’re hungry for success, and the mission of beating aggressive, audacious goals excites you. You want to help build this incredible Lyft movement across the U.S, and beyond. You have a great sense of humor and know how to make the workplace fun. You embody our entrepreneurial spirit and will go the extra mile to execute tasks.
Work on consistent tasks necessary to daily operations
Utilize internal tools to take prospective drivers from application to their first passenger
Identify and solve problems on the fly
Provide support to applicants through SMS, email and phone – you're willing to do whatever it takes to get a resolution
Experience & Skills:
Bachelor’s degree or relevant experience
Proficient in speaking as well as writing in English and designated language (Mandarin, French, Korean, Portuguese, or Farsi)
Impeccable problem-solving skills
Keen eye for improving operational efficiencies
Ability to multi-task and switch into different modes during the workday/week
Excellent, clear verbal and written communication skills
Strong attention to detail
Proficient with a Mac/PC
Passion for the sharing economy
Curiosity and investigative skills
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.