We're looking for a Technical/Content Writer to author, edit, and review product documentation as well as documenting APIs and technical software development processes. You will also have responsibilities to help product team with content/copy for Customer facing experiences such as webpages, product screens and emails. You will be a core part of the product management team working closely with product, engineering, design, and product marketing team. In this role, you’ll work with a variety of internal technical resources and attend engineering meetings to gather, write, and publish technical information for external audience. This tech/content writer shall produce a variety of top-quality materials such as user manuals, application notes, white papers, & technical documentation including infographics, screenshot markups etc. 

 

The ideal candidate shall possess knowledge of basic computer engineering and user experience with demonstrably strong communication and writing skills. Cross functional interaction ability with subject matter experts from software engineering, UI/UX developers, product managers, sales & marketing is necessary to be successful in this role. We are looking for writers with demonstrated experience simplifying complex ideas and are open to candidates with a background in software engineering, technical writing, or the world of teaching, curriculum development, or scientific publication.

 

Responsibilities

  • Work with product managers, product marketing, and software engineers to produce and maintain world-class documentation, including: User Manuals/Guides, Integration Guides, Technical Processes, etc.

  • Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.

  • Work with Product Managers and UX designers to create Customer facing website and product content

  • Work with Product Managers, Product Marketing, UX designers and Customer Experience Teams to draft Customer communication via email, texts  

  • Help design and write content for Customer surveys in collaboration with Product and Marketing

  • Create content for marketing materials such as brochures, infographics, script for videos 

  • Gather and analyze technical and product information from various sources to document new or changing product functionality.

  • Maintain a library of application documentation, cataloging it for internal and/or external use.

  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.

  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.

  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.

  • Maintain a library of application documentation, cataloging it for internal and/or external use.

  • Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel”.

  • Publish Release Notes for our software for delivery to a broad group of internal and external partners.

Required Qualifications

  • Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.

  • 4-5 years’ experience working as a Technical / Content Writer or in a related job role.

  • Experience in creating documentation for audiences with different levels of technical skill.

  • Excellent writing, editing, and communication skills.

  • Interest in insurance, SaaS, user experience, customer cognitive bias  

Additional Pluses

  • Experience working with Agile/Scrum software development teams.

  • Experience writing content for software applications using a CMS.

  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.

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