About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

Who You Are

The Sales Strategy Coordinator will provide administrative support to our Sales Strategy teams who are responsible for the development of the market, prospective clients, and existing books of business. Your high attention to detail and accuracy will be paramount in supporting our teams. Reporting to the Manager, Sales Strategy, you will work closely with the Sales Strategists, Sales Executives and Salon Directors ensuring they have the tools needed to capitalize on and continue to foster client relationships. Success in this role means you have an innate ability to work with data and articulate insights with clarity, possess a hunger to learn about all areas of the company and the luxury world, exhibit flexibility in aligning with business demands, and possess impeccable organizational prowess. 

What You Will Do

  • Maintain accurate client records and sales notes in the CRM.
  • Work cross functionally with the Experience team to gather and enter event data related to upcoming events across the brand. Recording relevant information in the CRM database while keeping track of needs for a compete event entry.
  • Conduct thorough research on target profiles, circles of influence, connections, and organizational ties for prospective clients.
  • Build demographic analytics by using excel and maximize the use of the existing sales analytics tools in the CRM to deliver useful patterns and insights to your Sales Strategy team.
  • Help monitor Salon teams KPIs alongside Sales Strategists to ensure team success.
  • Collaborate with Sales Strategist and Salon Directors in market to assist in creating individual and market level strategies.
  • Assist with revenue related projects as needed.

What You Bring to the Team

  • Meticulous organizational skills and a methodical approach to task execution
  • Clear and concise communication, enabling effective interaction with diverse individuals
  • Strong attention to detail in fast-paced, evolving environments
  • Effective prioritization and multitasking capabilities
  • Inherent curiosity and a proactive attitude towards finding solutions
  • Proficiency in Microsoft Office Suite with expertise in Excel
  • Experience with CRM systems, analytics, workflow, and data visualization tools
  •  Strong planning skills paired with a keen eye towards organization
  • Meticulous attention to detail and commitment to delivering effective data on customer experiences
  • Ability to analyze data and provide simplified solutions
  • Effective communication and collaboration across multiple lines of business

Pay Transparency

Targeted base compensation is $28.00 hourly plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting up to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment. 

Our Benefits 

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future. 

Being You at Lugano 

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

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