About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

Job Overview

You are the compass guiding the sales teams in our high jewelry salons. Your expertise in analyzing, crafting, and disseminating effective sales strategies will be paramount. You play a key part in the development of the prospective client, and existing books of business. You will collaborate with the salon sales team for each sales opportunity to foster client relationships. This involves shaping individualized sales strategies and action plans for both clients and the salon. Success in this role means you have an innate ability to articulate insights with clarity, exhibit flexibility in aligning with business demands, and possess impeccable organizational processes.  

What You Will Do

  • Organize sales information and tailor sales strategies that feed the company’s targets and data-driven sales philosophy 
  • Work closely with the Sales teams to develop individualized strategies on how to connect with leads, convert prospects, and develop clients through your   research and data-analytics tools, driving follow-up 
  • Work closely with HQ teams to report on your market challenges and successes, learn from other teams, and get the support your team needs
  • Recognize patterns both on the individual and market level to be able to bring creative opportunities and ideas to the sales teams and salon directors
  • Proactively and methodically seek out new connection points that uncover additional relationships and maximize all aspects of our market's assets
  • Identify untapped opportunities for the sales team to target and elaborate on the plan to take action
  • Conduct market research on organizations, prospective businesses, and key opportunities

What You Bring to the Team

  • You are very organized and methodical in your approach to getting things done 
  • You have experience in customer sales analysis, performance marketing, data reporting or a related field with the ability to translate an insight or data into a sales action 
  • You can prioritize and effectively manage changes to those priorities
  • You understand sales, client relationship concepts, and luxury markets
  • Communication is the key to building trust and getting clarity on the objective. You are clear, concise, kind, and can communicate effectively with all types of people 
  • Your attention to detail is unwavering. Mise en place has meaning to you
  • Curiosity is part of who you are. You like finding solutions and when you do not know something, you look for answers 
  • You can produce clear and effective written communication
  • Technology is an important tool that you use to process information, analyze data, and stay organized – you are comfortable working with CRM systems, analytics, workflow, and data visualization tools 

Pay Transparency

Total annual compensation target is $100,000 (base salary plus quarterly bonus). The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting up to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.

Our Benefits 

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future. 

Being You at Lugano 

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

CCPA disclosure notice here.

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