About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

About You

You are an experienced retail operations professional with a proven history of creating a positive environment that promotes sales and remarkable client experiences. This position works closely with the Sales, HQ Operations, and Client Experience teams, ensuring efficient workflows and maintaining high operational quality standards. Your success in this role means you thrive in an often fast-paced environment, exercising a calm and professional demeanor that embodies the Lugano Way.

If this sounds like you, apply today and let’s start the conversation!

.What You Will Do

  • Participate in salon open and close (based on schedule) and general administrative functions
  • Manage shipping, transfers, and intake for all merchandise - new and repairs
  • Oversee all salon operations from client hosting to maintaining an immaculate environment
  • Utilize product knowledge to care for all inventory - cleaning, display
  • Partner with HQ Operations team to ensure all protocols are being followed and salon supplies are in stock and in order
  • Maintain accurate data entry of all client purchases and customer information, generating reports for salon director, and corporate leadership when needed
  • Provide support for all salon and in-market events in partnership with corporate events team

What You Bring

  • Demonstrated success in store maintenance, administration, and event support
  • Experience with high-touch events, high-end retail or hospitality preferred
  • Strong attention to detail paired with excellent organization skills
  • Clear and concise communication, both written and verbal
  • Ability to thrive in a fast-paced environment

Pay Transparency

Targeted base compensation is $70,000 - $80,000 plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

 Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered medium: standing for prolonged periods of time, frequently lifting up to 51 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.

Our Benefits 

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future. 

Being You at Lugano 

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

CCPA disclosure notice here.

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