Lucid Software offers a leading Visual Collaboration Suite that helps teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE, and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian, and Microsoft. 

With a fast-growing team of more than 1,000 employees, we are committed to maximizing collaboration and innovation in the workplace through our products and with our people. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that’s at home, in the office, or a combination of the two. 

We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we welcome diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list.

If you’d like to confirm job application information found on other hiring websites, please contact us directly at: talentacquisition@lucid.co


As a Sr. Systems Engineer in Site Reliability Engineering at Lucid, you will be helping to build out next generation infrastructure all the while improving the status quo. Ideally, you are passionate about new opportunities and have a demonstrable track record of success in delivering measurable enhancements to infrastructure including scaling out to multiple regions, automated machine provisioning, infrastructure change management pipelines, hardware performance, and centralized governance. Building a reliable, scalable, and high-performance platform requires extraordinary technical expertise, a sound understanding of the fundamentals of various operating systems, and practical experience.

We are looking for extraordinary Engineers who have experience building infrastructure that supports a vast number of customers. You will have significant influence on our strategy by helping to define the infrastructure road map, drive the system architecture, and spearhead best practices to create and improve Lucid's internal and external platform. A commitment to teamwork and strong communication skills (to both business and technical partners) are absolute requirements. If you know how to deliver, are deeply technical and highly innovative, and relish the opportunity to delight customers with pioneering solutions to challenging problems, we want to talk to you!

Responsibilities:
  • Design, develop, test, deploy, maintain, and improve OS level system components
  • Diagnose and fix issues related to hardware outages
  • Monitor system performance and maintain contractual service level agreements
  • Manage project priorities, deadlines, and deliverables
  • Support and develop engineers by providing advice and coaching when needed
  • Other duties as assigned

Requirements:

  • BS Degree in Computer Science, Information Technology, related technical field, or equivalent practical experience
  • Proficiency in one of the following: Python, Ruby, Bash or Powershell
  • Expert in one of the following: Ubuntu, Amazon Linux, OpenSUSE, Windows Server, Debian, CentOS or RHEL
  • 5 years of industry experience
  • Experience building scalable, robust infrastructure

Preferred Qualifications:

  • Experience with configuration management tools such as Chef, Puppet, and/or centralized governance tooling
  • Has contributed to large infrastructural changes across an organization
  • AWS experience a bonus
  • Experience working with infrastructure as code tools such as Terraform or CloudFormation
  • Can easily thrive working in an energizing environment
 
Important Note: These qualifications are what we are generally looking for but don’t expect you to meet them all.  We know that everyone is an individual and brings with them additional knowledge and capabilities that will bring value with them to the job.  We have an excellent mentorship program to help new employees come up to speed.  If you tick off half or so of the bullet points and the others sound like areas you want to develop in, please apply.
 
 
#LI-NJ1 #LI-REMOTE

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