We are currently seeking a Transaction Operations Associate to join our Sales Operations Team. As a Transaction Operations Associate, you will handle registration and title applications for Lucid customers and internal fleet vehicles, ensuring a smooth and efficient process. This person will also work to increase efficiency and support customer facing employees both at headquarters and in the field. In addition, you will be a subject matter expert in vehicle contracts including a clear understanding of sales tax and vehicle registration transactions.
Responsibilities:
· Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate.
· Prepare and review customer Purchase Agreements, disclosures, and vehicle DMV documents for customer deliveries.
· Process DMV paperwork in all states as well as collaborate with business partners to handle the internal Lucid fleet registrations and titles.
· Record information and ensure data quality in multiple systems.
· Serve as authority on vehicle taxes and fees, keeping abreast of state changes.
· Provide operational support to business partners for ad-hoc initiatives.
· Work with supervisor to develop and maintain training materials on evolving state processes pertaining to titles, contracts, registration, and field sales training.
· Be responsible of the operational side of each sales transaction and understand the intricacies involved in the process-flow.
· Help assist with the operational buyback process and provide essential guidance and support to various stakeholders.
· Partner with accounting and tax teams to quarterly review and reconcile tax and fee collections, facilitating accurate adjustments or refunds to customers as necessary.
Qualifications:
· Preferably 2 years of experience with In-State Dealership Title and Registration.
· Dealership Business Office administration or Dealership Finance Assistant preferred.
· Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents.
· Passion for the customer experience and an understanding of how operational efficiencies impact said experience.
· Must be able to multi-task, be flexible, and perform in a fast-paced environment.
· Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment.
· Ability to work independently and think creatively with a proven track record of execution.
· Exceptional organizational skills and attention to detail.
· Strong communication skills, both written and verbal.
· Ability to work a flexible schedule that includes occasional weekends.
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