Lucid Motors is seeking a motivated and experienced Service Parts Order Fulfilment & Logistics Specialist to join the European Service Parts organization (After-Sales). This role will be responsible to ensure dispatching & fulfilment of all orders to customers (OTIF) and manage the daily aspects of Parts transportation. Our ideal candidate exhibits customer service aptitude combined with administration skills, ability to operate daily business while defining plans to support Service demand, reduce freight costs and optimize inventory levels with end goal to improve customer satisfaction.
Candidates will be expected to possess a proactive attitude with a solution-oriented mindset, is detail-oriented and can build strong relationships to set the foundational processes to ensure the highest customer experience.
This position requires a dynamic individual with a strong analytical background and inventory management capabilities for future development of the role. This position requires partnership with Logistics, Packaging, Field Operations, Sales, Finance, and Trade and Compliance to execute processes and manage changes.
The Role
- Manage customer orders, ensure accurate and timely processing into the system, ensure all relevant details are captured and entered correctly for seamless order fulfillment.
- Plan, schedule, and coordinate the shipment from our PDC that is managed by our LSP until delivery to the customer throughout our internal distribution process.
- Serve as the main point of contact for customers and suppliers, address inquiries and resolve any issues related to orders, shipping, and product availability.
- Proactively communicate with customers to provide order updates, delivery schedules and any necessary changes or delays.
- Ensure and follow-up operations excellence for areas such as inbound, outbound, and returns processing (relating to OS&D, Packaging returns).
- Enable channel planning function, support inventory management and balancing in the field, ensuring optimal fulfillment time and securing right inventory at the right location.
- Participant in Supply Chain projects. Capable of owning local projects and initiatives.
- Together with the Operations Manager, monitors and drives the LSP to deliver efficient warehousing, and LSP/TSP to deliver transport operations - delivering on time as agreed upon in the SLA.
- Analyzing quantitative and qualitative information on an operational level and applying professional judgment to resolve a variety of supply chain challenges.
- Collaborate with internal teams such as Sales, Logistics and Finance to ensure customer expectations are met and exceeded.
- Identify improvements aimed at enhancing operational efficiency, customer satisfaction or process optimization.
- If business requires, support Service Supply Chain team (e.g ad hoc requests, new processes, etc..)
Qualifications
- Bachelor’s Degree preferred in Supply Chain, Logistics Engineering, or related field. An equivalent combination of education, training, and experience may be considered.
- At least 3-5 years' relevant work experience within a Supply Chain/Logistics/Retail company. Relevant experience with automotive logistics, aftermarket, transportation, and global trade process and procedures, preferably in a high-volume environment.
- A good command of English, as this is the working language of our international environment. Other European languages are a plus.
- Proficient with Microsoft Office software, especially Excel. Experience with ERP systems and an understanding of a WMS/TMS system is also important.
- In-depth knowledge of the international logistics world. How a warehouse is organized, transport is arranged and terms such as cross-docking and CFS or LCL hold no secrets for you.
- Be a team player with focus on improvement and a strong drive for results.
- Persistent and resilient when confronted with obstacles and resolves issues in a timely manner.
- Strong experience in order-to-cash processes.
Requirements:
To be successful in this position, you are/have:
- Experience in a customer centric or order management role (B2B and/or B2C), preferably in an international and fast-paced environment.
- Customer service oriented.
- Excellent communication skills.
- Able to work in a structured and accurate manner.
- Problem-solving skills to address customer concerns and find appropriate resolutions.
- Logistics and Incoterms knowledge is a plus.
- Excellent verbal and written skills in English.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
