As a Case Analyst, you will realize strategic process automation and case management projects based on our Ground lion solution, together with the Solution Delivery team and our customers.
Ground lion offers a complete case management platform to caseworkers in government and mid to large organisations, allowing them to manage complex business processes, on premise as well as in the cloud. Ground lion streamlines collaboration between knowledge workers, which in turn improves service and efficiency.

Responsibilities

  • You deliver Business analysis – workshops – specifically on case management
  • You deliver a technical design, along with the solution architects and project engineers. 
  • You are responsible for the daily contact with customers during the implementation
  • You particularly work with a Solution Architect, delivering technical solutions for functional requirements/cases. 
  • You reach goals and work towards timelines in the best of the capabilities
  • You test the solution
  • You take up a responsibility in the after-care of the customer
  • If you take up the extra responsibility of Project Manager
    o you realize customer solutions and manage projects from proposition to implementation stage
    o you keep the overview over the project scope, timing and budget and make sure that the solution fits the needs of the customer; customer success is key
  • You work in close collaboration with the Ground lion product development team to share insights and ideas that will be used to enhance the roadmap of Ground lion
  • You have respect for your team members and with your communication style and expertise you earn theirs
  • You are an entrepreneur. Able to work autonomously and coming up with smart solutions. You get a kick out of perfection and delivering results
  • You are a true team player, never acting solo, always keeping your team and the customer in mind
  • You build on your own and on your team’s expertise. You can never stop learning
  • You trust in yourself and your team, together working on a unique product you truly believe in


Your profile

  • You have an academic degree, a passion for ICT and drive to learn
  • You have min. 3y experience in Business Analysis or a similar function
  • You have a conceptual knowledge of process management, process automation and/or enterprise content management
  • Knowledge of case management is a plus
  • You are solution oriented, well organized, structured and accurate
  • You have excellent communication skills since your stakeholders will be technical experts, as well as business stakeholders
  • You have a natural analytical way of understanding business, technical and organizational requirements, drivers and challenges in different sectors
  • You are customer oriented and have a highly developed sense of responsibility
  • You are passionate for the optimization and automation of complex business processes with innovative IT solutions
  • You have a fluent knowledge of Dutch, French and English
  • You have a hands-on mentality and you have a good sense on when to work very methodical and when to work in a pragmatic way

We offer

  • A truly enthusiastic start-up atmosphere. You don’t know what the future will bring, but you know you’ll learn from it
  • Real autonomy and support to prove your entrepreneurial skills and build and enhance your own areas of interest
  • Ground Lion is part of the AXI group, you can get the best of the rock’n roll vibe of a start-up, as well as the security of an experienced and steady organisation (BE-NDL)
  • A high degree of autonomy, a chance to build your success within a strong environment
  • Unique opportunities to build and expand on different industries and company sizes (don’t forget to check our customer portfolio on our site)
  • A culture of trust, team work, entrepreneurship and expertise
  • A highly interactive job, wide-ranging responsibilities

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