About Loon

Loon is on a mission to connect people everywhere by inventing and integrating audacious technology. A network of balloons traveling on the edge of space, Loon combines advancements in materials science, atmospheric modeling, machine learning, and communications systems to expand connectivity to unserved and underserved areas around the world. Loon is one of the newest independent companies within Alphabet.

Overview

The Site Reliability Engineering Manager at Loon will help us determine what it means to transition from project Loon to Loon LLC. You would be responsible for developing a team capable of measuring and ensuring service reliability. Creative thinking and innovative problem solving will be required to figure out what Site Reliability is in this novel environment. You will need to build a collaborative team that brings together people with a wide variety of backgrounds, experiences and perspectives to take on this formidable challenge. We're making a ton of progress on Loon at a fast pace -- help with the many interesting challenges ahead of us as we grow.

Responsibilities

  • Lead a team of software and systems engineers to deliver a reliable and high performance Loon system for everyone
  • Understand the evolving business environment to help establish service metrics that meet the needs of our customers and delight our users
  • Develop and grow team members who are ready and able to handle new things as they come across the horizon in this fast paced environment. Foster a culture of teamwork and collaboration that gets the job done
  • Collaborate with other software and hardware engineering teams to identify, deliver and implement system features that serve the mission of the team
  • Design, write and deliver software informed by oncall experience to improve the availability, scalability, latency and efficiency of Loon's service

Minimum Qualifications 

  • Disaster recovery planning, experience managing incidents, root cause debugging, and writing postmortems, showing steadfast dedication to improving the service over time
  • Able to provide off hours on call support on a 24/7 operations schedule
  • Desire to learn, life learner!

Preferred Qualifications

  • Background in SDNs (software defined networks)
  • 3GPP/LTE knowledge
  • Colab/ipython/Plx/SQL based log and data analysis
  • Capacity planning experience

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