The Senior Real Estate Specialist serves as a subject matter expert and main point of contact for issues related to real estate servicing, credit, compliance and underwriting. Provides skillful and technical support in real estate related projects and implementation of the loan origination systems. Provides training, troubleshooting and resolving system related issues. Identifies and implements opportunities for improvement of processes and procedures. Supports Credit Union employees in working efficiently within RE Organization and maintaining an in-depth knowledge of company policies, procedures, goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

GENERAL

  • Oversees daily operations of each individual specialist for Credit, Operations and Servicing.
  • Creates process flows, tracking and controls that ensure data integrity from application to closing and servicing, in order to mitigate and reduce reputational risk.
  • Generates daily reporting to assist in monitoring and overseeing operational performance of SLA’s, Production goals, PFA findings and Internal audits responses, in order to improve efficiency and assist in managing performance within RE Operations, Credit and Servicing.
  • Ensures that loan applications have been property disclosed, processed, underwritten and closed with proper authority and compliant with GSE/TRID/RESPA requirements.
  • Takes lead on working with Ops managers and Underwriting Managers on making sure Policies and Procedures are current and have been updated to meet current GSE and NCUA requirements.
  • Works with HMDA management to verify reporting is completed correctly prior to required regulatory deadlines.
  • Supports RE Operations Management to identify any training needs/opportunities with current employees. Provides one-on-one training or coordinates.
  • Reviews escalated files and provides guidance and resolution to team, particularly one’s submitted to VP of Operations.
  • Partners with Training department on developing new hire training and onboarding new associates
  • Maintains daily communication with LOS Systems Administrators in order to identify any system issues, and collaborate to resolve any LOS concerns.
  • Holds weekly staff meetings with RE Operations Management and Sales Management to maintain effective communication of any new updates in RE Operations Polices and Policies.
  • Coordinates weekly interaction across Operations, Credit and Servicing Specialists to verify similar strategies are deployed.

REAL ESTATE SERVICING

  • Assists in the day-to-day Real Estate Servicing operations, including both default and non-default loan servicing. Supports the department in operating expense management, invoice review, policy and procedure maintenance and creation, staff training, and production expectations including training.
  • Troubleshoots the department’s technology system issues. Actively participates with testing of systems, applications, processes, and workflows related to various loan programs, reports and credit union operations, may also include drafting requests for programming modifications as necessary.
  • Monitors daily workflow to ensure member experience is exceptional, deadlines are met, and regulations and processes are followed.
  • Assists with Internal audit requests, including reconciling errors, identifying trends, and developing action plan to remediate and minimize errors.
  • Provides ongoing and continuous feedback to management in the form of reports, charts, and statistics; prepares routine and ad-hoc reporting as requested.
  • Assists management in preparation for Committee meetings, such as Junior Loan Committee and Senior Loan Committee. Makes recommendations for foreclosure, workout loans, short sales, deed in lieu and charge off when appropriate. Maintains minutes of Junior Loan Committee meetings, maintains records of Junior Loan Committee and Senior Loan Committee actions for future review.
  • Reviews and analyzes Investor procedures to maintain working knowledge of their loss mitigation procedures. Corresponds with Investors in writing to obtain approval when applicable. Reviews delinquency reports bi-monthly to proactively stay ahead of trends and make member contact when applicable.
  • Ensures quality service through frequent Member communications, analysis of Member feedback and data trends; develops methods to improve service levels.
  • Works on assigned special projects related to RES.

REAL ESTATE OPERATIONS

  • Serves as a subject matter expert in RE related projects and works collaboratively with multiple departments throughout the development process.
  • Actively participates with testing of technology systems and applications related to various loan programs, reports and credit union operations, may also include drafting requests for program modifications necessary to meet new and changing product needs.
  • Conducts UAT testing on applications and technology, to ensure that business, technical, functional requirements are being met.
  • Assist the unit with various projects assignments from concept through deployment/launch.
  • Works collaboratively with the training department to implement the launch of training material as it relates to product, service and system updates.
  • Assists in updating procedures, training, statistical reporting, and initiating new products and services.
  • Consults and provides practical insight of processes to set up or improve various programs within the department.
  • Provides continuous feedback to management in the form of reports, charts and statistics as requested. Prepares routine and ad-hoc reports as needed to summarize cause of performance problems at individual, team and divisional levels.

REAL ESTATE CREDIT

  • Serves as a subject matter expert in RE related credit/underwriting projects and works collaboratively with multiple departments throughout the development process.
  • Acquires and maintains knowledge of relevant product offerings and support policies in order to provide technically accurate, workable and cost-effective solutions.
  • Assists in the preparation, reporting and presentation of monthly quality assurance results. May develop reports and presentations based on quality assurance results.
  • Assists in interpretation and implementation of underwriting guidelines.
  • Assists the unit with various projects assignments from concept through deployment/launch.
  • Works collaboratively with the training department to implement the launch of training material as it relates to product, service and system updates.
  • Assists in coordinating with the Sr. Manager Real Estate Credit to ensure policies are aligned with Regulator and Investor requirements.
  • Assists in updating procedures, training, statistical reporting, and initiating new products and services.

QUALIFICATIONS (Education, Experience, Knowledge, Skills & Ability):

  • 10 years of related Real Estate Servicing, Credit/Compliance, Underwriting, Quality and Operations.
  • Knowledge of Mortgage Servicing Systems
  • Advanced working knowledge of all related real estate regulations.
  • Advanced working knowledge of FNMA (and other investor) underwriting guidelines and standards.
  • Knowledge of mortgage and lending practices and products.
  • An in-depth knowledge of Real Estate origination systems.
  • Ability to obtain NMLS license within 3 months of hire.
  • Intermediate to advanced knowledge of Excel, Word and Outlook.
  • Previous experience producing operating metrics, analyzing data trends to identify patterns, and the ability to lead presentations to business leaders is preferred.
  • Demonstrate initiative and problem resolution, resolving complicated issues and problems independently.
  • Bachelor’s degree preferred.
  • Experience with drafting and maintaining policies & procedures a plus.
  • Loan Operating System experience a plus.
  • Strong documentation skills and high attention to detail.

Must also demonstrate conduct consistent with our Corporate Values:

  • Practice open Communication with all levels;
  • Be Accountable by taking ownership of customer issues and responsibility for one’s actions;
  • Foster Teamwork by cooperating and collaborating with other employees;
  • Seek ways to make the workplace Fun for oneself & others;
  • Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
  • Work with a Service Orientation by having a genuine concern for the needs of one’s customers and by being friendly, professional and following through on commitments; and
  • Demonstrate Humility in all interactions and remember to leave one’s ego at the door when one arrives to work. 

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

 

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