Description:

Logikcull is looking for a Customer Support Specialist with a passion for driving customer satisfaction and adoption of the cutting edge of legal technology. You will act as the primary support contact for top Law Firms and Enterprises that will be responsible for answering questions, education, best practices, troubleshooting issues, and customer love.

 

Role:

  • Provide world class support
  • Respond to tickets via Desk.com
  • Jump on calls as needed
  • Help to ensure that each customer has a strong foundation about their Logikcull account by educating them about the key success elements of the application.
  • Have a deep understanding of how eDiscovery data is organized and processed
  • Drive customers towards self-sufficiency by educating and empowering them
  • Work closely with the engineering, product management and sales team to ensure customer’s success
  • Take on additional responsibilities and projects as needed

 

Qualifications:

  • Familiarity with the legal, legal technology, or eDiscovery industry
  • 1+ years in a project management or customer support role
  • Solid understanding of SaaS methodology
  • Experience working with sophisticated and sometimes demanding clients
  • Superior attention to detail, a little bit of OCD goes a long way
  • Strong organizational and analytic skills; think on your feet
  • Adept at managing multiple tasks simultaneously, and excellent self-management skills

 

Perks and Comp:

  • Stock options
  • Competitive base salary
  • Benefits package
  • Work with an amazing team
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