At LogDNA you’ll help us build a fast and modern log management platform that offers the flexibility of an amazing developer experience with the trust of enterprise-grade infrastructure. Today, LogDNA is used by over 3,000 teams including IBM, Reddit, ASICS and Lime Bike. We’re building a future where developers don’t have to dread the tools they use at work, starting with log management. We've achieved 360% year-over-year revenue growth in the last year, and we're just getting started.

We're Y-Combinator alumni, venture-backed by Emergence Capital (Salesforce, Box, and Zoom) and Initialized Capital (Reddit, Coinbase, and Patreon). Our team comes from a wide variety of backgrounds and experiences, having worked on products at DataStax, Rackspace, Segment, Sauce Labs, Microsoft, among others.

We are looking for a Technical Writer with a high technical aptitude and passion for software development. As the first Technical Writer on the product team, you will play a key role in laying the foundation for LogDNA’s product experience by taking complex information and communicating it clearly and concisely via documentation, developer guides, and other collateral intended to educate our developers. Whether you’re a writer who enjoys development, or a developer looking to get into writing, as long as you have a passion for educating developers with solid written communication, you could be a fit for this role.

What we’ll offer in return is a psychologically safe environment working with a supportive team in a fast-paced environment. We value communication skills and empathy as much as we value intelligence and execution and are looking for someone who prefers finding the right answer than being right, assumes positive intent, and is a clear and effective communicator.

What you’ll do:

  • Work with product managers, developers, and support to scope and define user-facing documentation projects
  • Write clear and concise user-facing documentation that simplifies technical concepts into easily digestible content
  • Review and edit documentation drafts contributed by internal and external stakeholders
  • Own and evolve our documentation portal and processes
  • Assess and prioritize documentation requirements, supporting new feature launches with product management while working with support to see where we can augment existing documentation
  • Create guidelines and best practices for the various types of documentation and content, ensuring consistency in voice and writing style

Who you are:

  • Excellent written communication skills
  • 3+ years technical writing experience or other relevant experience, whether it’s as a software developer, an advocate, technical support, or in any role that involves educating developers
  • Experience working as or with SRE and Development teams
  • Ability to learn new technologies quickly and break down how they work to both technical and non-technical people
  • Technically proficient enough to dig into our product and not only understand how it works, but how to use it yourself
  • Insatiably curious, you don’t learn about new concepts because it’s your job, but because you’re generally passionate about learning new things

Bonus points:

  • Experience working on developer tools and/or B2B products
  • Past life as a software developer with a strong understanding of modern software development practices

Benefits:

  • Working in a fun, remote-friendly, supportive team environment
  • Opportunities to travel for offsites and to collaborate with remote teams
  • Free lunch and a fully stocked kitchen with snacks, coffee, and drinks
  • Competitive compensation plan
  • Competitive benefits
    • 100% Full health premium coverage for you and your dependents (yes... everyone)
    • Dental and Vision coverage
    • Unlimited Vacation
    • Commuter benefits

At LogDNA, we're looking for employees who exhibit passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match our job description. We're building a culture where our differences are valued and believe this will drive innovation. Ultimately, our success will be achieved through diversity of backgrounds, experiences, ideas and opinions . Everyone is welcome - as an inclusive workplace our employees are comfortable bringing their authentic selves to work every day. Come join us.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at LogDNA are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.