LogDNA, a leading intuitive cloud services-based server log management system, we strive to help developers pinpoint production issues by aggregating all system and application logs into one platform. With a customer base of highly reputable companies and thousands of engineers that ingest billions of events and terabytes of data every day to identify and diagnose production issues, we can ensure our customers are our top priority.
We currently are looking for candidates located within the European Union to join our support & operations organization as a Technical Support Engineer. The successful candidate will be an energetic self-starter with a passion for providing amazing customer support, a strong appetite for learning new technologies, and don't mind getting their hands dirty with complex customer facing issues.
He/she will be results-driven, ambitious, enthusiastic and most importantly, genuine about making an impact within a Series-B, venture backed startup.
Responsible for providing amazing customer service and technical support on a rotating schedule with your team
Working directly with Ops & Engineering for high priority, on-call situations
Taking ownership of customer issues, managing customer expectations, and seeing those customer issues through to resolution
Developing a deep understanding of the LogDNA platform and how our customers use it on a day to day basis
Provisioning & maintaining testing environments for the support organization
Writing & maintaining awesome documentation as well as developing playbooks and run books
Performing change management tasks on live production environments
Work very closely with our engineering, operations and product teams to discover, triage, and solve complex, technical problems.
4+ years of experience either in engineering, sys admin, technical support or devops
Strong systems background in Linux, such as Red Hat Enterprise Linux, CentOS and/or Ubuntu
Basic understanding and ability to troubleshoot distributed systems at scale
Strong aptitude for doing deep technical and root cause testing and analysis
Expert at generating awesome technical documentation
You love solving problems and creating brilliant solutions that have immediate impact on the company
Basic programming or scripting knowledge is a must
Strong written and verbal communication skills and proven ability to interact with both internal teams and 3rd parties
Outstanding analytical and organizational skills
Ability to remain calm, composed and articulate when dealing with difficult customer situations
Love working in a fast paced startup environment with team-oriented goals
Self-starter with a "Get stuff done" attitude and an appetite for learning
AWS/Google/Azure experience is a plus
Kubernetes or docker knowledge is a plus
Working in a fun, energetic, agile team environment
Free snacks, lunch, drinks, and coffee
Lots of exciting new projects to work on
Access to educational resources
Competitive compensation plan
Competitive benefits (medical, dental, vision, and unlimited vacation)
This is a full-time opportunity based in (EU). Apply with confidence - fortune favors the bold.