LogDNA, a leading intuitive cloud services-based server log management system, we strive to help developers pinpoint production issues by aggregating all system and application logs into one platform. With a customer base of highly reputable companies and thousands of engineers that ingest billions of events and terabytes of data every day to identify and diagnose production issues, we can ensure our customers are our top priority.

We currently are looking for a passionate Customer Success Manager who is a motivated and an influential addition to the team to take part in our continued success and growth.  The successful candidate will also be an energetic team player with a passion for our customers. He/she will be results-driven, ambitious and enthusiastic about making an impact with an agile, venture-backed, Y Combinator alum start-up.

Responsibilities

  • Accountable for customer's overall success with LogDNA
  • Act as the main point of contact throughout the customer’s lifecycle, defining success plans with key deliverables, and ensuring clear communication across customer's operational areas
  • Develop strong customer relationships
  • Understand critical times and actions that contribute to customer success and ensure processes optimize customers' use of our platform
  • Share tips and materials with customers as it pertains to their needs
  • Report on customer needs and wants as it pertains to product decisions
  • Contribute to webinar materials with a deep understanding of our customers and their various use cases
  • Address customer concerns and provide solutions to ensure satisfaction
  • Work closely with the support team and handle support escalations

Qualifications:

  • 3-5 Years of experience with a highly technical product, ideally in a B2B SaaS environment
  • Passion for customer success
  • Highly detail-oriented with the ability to manage a portfolio of accounts
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Ability to develop strong rapport at key accounts
  • Strong organizational skills
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Ability to implement processes to ensure customer satisfaction

Benefits:

  • Working in a fun, energetic, agile team environment
  • Free snacks, lunch, drinks, and coffee
  • Lots of exciting new projects
  • Competitive compensation plan
  • Competitive benefits
    • 100% Full health premium coverage for you and your dependents (yes... everyone)
    • Dental and Vision coverage
    • Unlimited Vacation

This is a full-time opportunity based in Mountain View. Apply with confidence - fortune favors the bold.

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