The Technical Support Specialist is a highly motivated and capable person delivering world class support to our growing enterprise and commercial customer base.

As part of Locus Energy’s (a Genscape Business) Client Services Team, the Technical Support Specialist interfaces directly with our customers and internal stakeholders to resolve their technical challenges, ranging from software and platform support to remote troubleshooting of Locus Energy and third party hardware.  The Client Services Team responsibilities also include firmware and cellular plan management, maintaining and managing customer-facing collateral and training, and managing data quality for our fleet of performance data.

The ideal candidate for this position is customer-focused, comfortable working in a small group environment, and willing to put in whatever effort is required to get the job done.  Passion for renewable energy technologies is a major asset, as is an aptitude for technical concepts. 

 

A typical day in the life of the Technical Support Specialist will include the following:

  • Provide incoming and outgoing phone and email support for both internal and external customers.
  • Proactively manage customer satisfaction and service delivery.
  • Act as technical expert on Locus Energy software and hardware, and the solar hardware that it interfaces with.
  • Develop productive relationships with internal stakeholders to ensure customer success.
  • Make internal teams aware of any customer issues and help prioritize work based on customer point of view

 

Over your first few months in this position, you know you’re successful if you:

Within 30 days

  • Can understand the basics of Locus Energy hardware and software within the first 2 weeks.
  • Can grasp the basics of the solar industry and understand Locus Energy's role within the industry within the first 2 weeks.
  • Can respond to basic residential customer and installer emails and voicemails within the first 3 weeks.

Within 60 days

  • Can answer incoming calls and support emails with support from your peers.
  • Understand the internal team dynamics of Locus Energy and understand the roles and responsibilities of each team.
  • Can identify areas where the Client Services Team needs support and provide assistance where necessary.

Within 90 days

  • Can independently support incoming technical support inquiries.
  • Can confidently demonstrate knowledge of solar technology, networking, and Locus Energy hardware and software.

 

This job might be for you if:

  • You have a Bachelor’s Degree, preferably in an Engineering or Environmental discipline
  • You have strong written and verbal communication skills
  • You possess an ability to quickly learn new technology and thrive in a fast-paced environment
  • You show strong attention to detail and analytical skills
  • You have at around 0-2 years of work experience
  • You have a passion for renewable energy projects and technology!

 

Once you land this position, you’ll get to enjoy:

  • A fun, fast paced, entrepreneurial environment where employees are viewed as the company’s greatest asset and critical to our success.
  • Being part of a team of extremely talented analysts, engineers, technologists and more.
  • A company that offers a strong focus on work life balance and encouragement to make a big impact where you work.
  • Excellent benefits and numerous perks!
Apply for this Job
* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Locus Energy are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: