Locale is an Austin-based, venture-backed hospitality brand that’s leading a new category of upscale accommodations for short-term and extended travel. Our model is simple: we partner with owners and developers of urban multifamily buildings to design and operate upscale furnished apartments that offer the quality of a 4-star hotel with the freedom and comfort of residential living.

Since late 2016, with this innovative combination of short-term rentals and boutique hotels, we’ve hosted over 25,000 guests for nearly 70,000 nights at apartments in Austin, Houston, Nashville, San Francisco, and Dallas. And we’re just getting started. We have multiple properties under contract and expect to double our portfolio over the next twelve months.

Role

We’re looking for well-rounded individuals who are passionate about creating an amazing guest experience. You will be the frontline hero for our guests, helping to facilitate an easy and enjoyable experience before, during, and after their stays. It’s a highly interactive and impressionable role within our team and, in short, we’re looking for rockstars. There is a great deal of opportunity for growth.

Responsibilities

  • Build a connection with guests, own any issues that arise, and deliver a positive outcome
  • Communicate proactively to our guests on multiple platforms (text, phone, and email)
  • Work with our operational field teams to ensure every stay is as seamless as possible
  • Take the initiative to create positive guest experiences
  • Strong problem-solving skills are a plus
  • Encourage and process post-stay feedback and online reviews
  • Process financial transactions, ensuring all procedures are followed, and adhere to strict
    guidelines to protect sensitive guest information
  • Strong computer skills
  • Book reservations over the phone or through 3rd party platforms
  • Ability to learn and use new systems; provide feedback about current system needs or
    wants
  • Willing to assist other departments as needed or directed

Qualifications

  • 1-2 years in the hospitality industry; bonus points for vacation rental experience
  • Previous experience working at a call center or in a heavy phone support role
  • Extremely organized
  • Naturally positive and a people person
  • Cool under pressure and can multitask
  • Have a sense of ownership and are quick to respond in various situations
  • Able to work AM & PM shifts, weekends and holidays. Flexible to work some overnight
    shifts in a pinch is a plus!
  • Local to Austin and can commute easily to our East Austin headquarters
  • You have a sense of humor...there’s always a silver lining somewhere
  • You are not afraid of hard work and have a strong attention to detail

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) 
  • Unlimited vacation
  • Free and discounted stays at our Locales

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