Locale is an Austin-based, venture-backed hospitality brand that’s leading a new category of upscale accommodations for short-term and extended travel. Our model is simple: we partner with owners and developers of urban multifamily buildings to design and operate upscale furnished apartments that offer the quality of a 4-star hotel with the freedom and comfort of residential living.
Since late 2016, with this innovative combination of short-term rentals and boutique hotels, we’ve hosted over 25,000 guests for nearly 70,000 nights at apartments in Austin, Houston, Nashville, San Francisco, and Dallas. And we’re just getting started. We have multiple properties under contract and expect to double our portfolio over the next twelve months.
We’re looking for well-rounded individuals who are passionate about creating an amazing guest experience. You will be the frontline hero for our guests, helping to facilitate an easy and enjoyable experience before, during, and after their stays. It’s a highly interactive and impressionable role within our team and, in short, we’re looking for rockstars. There is a great deal of opportunity for growth.
Build a connection with guests, own any issues that arise, and deliver a positive outcome
Communicate proactively to our guests on multiple platforms (text, phone, and email)
Work with our operational field teams to ensure every stay is as seamless as possible
Take the initiative to create positive guest experiences
Strong problem-solving skills are a plus
Encourage and process post-stay feedback and online reviews
Process financial transactions, ensuring all procedures are followed, and adhere to strict guidelines to protect sensitive guest information
Strong computer skills
Book reservations over the phone or through 3rd party platforms
Ability to learn and use new systems; provide feedback about current system needs or wants
Willing to assist other departments as needed or directed
1-2 years in the hospitality industry; bonus points for vacation rental experience
Previous experience working at a call center or in a heavy phone support role
Naturally positive and a people person
Cool under pressure and can multitask
Have a sense of ownership and are quick to respond in various situations
Able to work AM & PM shifts, weekends and holidays. Flexible to work some overnight shifts in a pinch is a plus!
Local to Austin and can commute easily to our East Austin headquarters
You have a sense of humor...there’s always a silver lining somewhere
You are not afraid of hard work and have a strong attention to detail