Who we are? 

We are Lobster Ink - a solutions company that helps some of the world’s most influential businesses navigate transformative change. Because people ultimately drive change, we develop training solutions that build their capability.

Our global team of 220+ Lobsters design award-winning digital products and produce recognised training content that provides 1 million+ people across 200 countries with the practical skills and knowledge needed to be great at what they do. We are brave, caring, tenacious, inventive and unconventional. We work with the biggest names in hospitality - our client list includes the likes of Marriott International, Hilton Worldwide, Waitrose and Partners and Dubai Tourism. We’re also proud to be part of Ecolab, the global leader in water, hygiene and energy technologies and services.

As our client list grows, so does our need for exceptional individuals to join our teams in Amsterdam, Cape Town, Washington and the world. This is where you come in.

 

What will you do in this role?

As a Translations Project Manager you will oversee and coordinate the workflow and delivery of timelines across all courses for translation. You will be required to do some hands-on file management and potential troubleshooting to make translated content visible and functional on our platform.

What do you need to be great at?

Project Management

  • To control the overall project management process for translations and ensure that deadlines are adhered to strictly, providing regular updates to Project Managers, Post-Production Operations Manager and Traffic Director.
  • To calculate translation budgets and create translation quotes.
  • To request and review quotes from suppliers and freelancers, check subsequent invoices and then submit these to Finance.

Communication

  • To be the main point of contact between suppliers, freelance linguists and Lobster Ink; and communicate translations costs and delivery deadlines.
  • To communicate regularly with suppliers, freelance linguists and Lobster Ink regarding any changes to the work, problems or delays, and manage all relationships effectively and professionally.

File handling

  • To calculate course word counts and cost estimates for project managers and Lobster Ink.
  • To send accurate and complete files to suppliers and freelancers for quotation and manage the
  • quote approval process.
  • Upload and manage files for go-live.

Troubleshooting

  • To request and review quotes from suppliers and freelancers, check subsequent invoices and then submit these to Finance.
  • Manually correct files where necessary.

Skills / Competencies

  • Exceptional command of the English language (written and verbal) is essential.
  • Strong grammar, spelling and punctuation skills are critical.
  • Good working knowledge of computer systems (such as Word and Excel) - Mac use is an advantage.
  • Understanding of the hospitality industry is beneficial but not essential.
  • A proven ability in managing metrics and improving efficiencies.
  • Excellent time management and quality management skills are essential.
  • Ability to work to the standards required and as per the deadlines given

Who you are?

  • Proactive individual with proven strength in attention to detail and the ability to successfully manage several tasks simultaneously
  • Confident, tactful and persuasive manner
  • Fast, efficient, meticulous
  • Strong organisational skills and ability to prioritise
  • Ability to both give and receive direction and constructive criticism well
  • Organised and structured; copes well under pressure, with the ability to meet and exceed given deadlines
  • Clear communicator (good public speaker with excellent digital communications etiquette)
  • Displays a positive and enthusiastic approach to all their work

 

Minimum experience required

  • At least 3 to 5 years Project Management experience (compulsory)
  • A basic understanding of HTML coding (beneficial)

 

Minimum qualifications/education

  • University Degree (compulsory)
  • Degree in Modern Languages and/or Translations (beneficial)
  • Project Management qualification (beneficial)

 

Why is this an amazing opportunity for you? 

  • We have an entrepreneurial culture where daily you have the opportunity to shape and influence in every role
  • We are a global company 
  • We work with the best from around the world – we have over 25 nationalities in our team
  • We offer flexible hours from different locations
  • We have an aggressive growth strategy which offers constant opportunities for growth
  • We have a coffee culture – Bottomless coffee 24/7
  • We make a difference by enabling potential in over 1 000 000 and counting users

 

To be an A player at Lobster Ink you need to embody the following attributes: 

  • Brave: At Lobster being brave means that you have the internal drive to progress the boundaries of your own capability, the courage to explore uncharted territory, and by expanding your perspective and stretching your capacity.
  • Caring: To care means to listen, communicate, understand, dovetail, call out accountability and act in respect.
  • Tenacious: At Lobster, we are relentless in the pursuit of our goals. We learn from setbacks, remain focused and never resign to mediocrity.
  • Inventive: At Lobster, we believe that inventive willpower is a renewable resource that breeds when it's shared. Our solutions push past complexity and strive for simplicity.
  • Purposeful: At Lobster, we act with intent. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves.

 

Together we remain humble but never the same. Distinctly Lobster.

 

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