The Opportunity

Are you inherently curious? Do you connect the dots in ways that others can’t? Do you quickly move from questions to insights to actions? Make your mark on the company that is powering the next big leap forward in healthcare. Here you will leverage market research, insights and communication skills to deliver the insights that shape our business, marketing and product decisions.

We are seeking a seasoned consumer-insights professional with demonstrated success in planning and managing market research and communicating consumer insights. In this role you’ll collaborate with multiple departments across the organization and leverage the genius of Livongo’s talented leadership as you lead consumer research initiatives through development and execution. You’ll manage research projects as well as outside vendors, partnering with Livongo Data Science to uncover insights that further our consumer understanding, paint a picture of our target, and guide product development, marketing communications, reporting. Your efforts will influence our strategy, inform our story-telling, and help us better connect with our clients and Members, ultimately resulting in more effective client and Member marketing, and improved Member enrollment and retention. 

If you love to strategize, brainstorm and produce, come wow us. We value empathy, creativity and a fresh perspective. This position offers innovation and personal gratification during a time of explosive growth for our company. Lead and shine, while you not only build Livongo’s insight and empathy, but also empower people with chronic conditions to live better, healthier lives. 


  • Own Livongo’s consumer insight strategy, plan and execution
  • Identify market research needs, prioritize projects, and execute research plans including:
    • Member satisfaction tracking (NPS)
    • Analyzing Member sentiment to inform product and marketing efforts and identify potential Member advocates
    • Consumer understanding and segmentation
    • Client satisfaction tracking
    • Client and prospect segmentation
    • Other hypothesis-driven custom research studies to better key audiences (two per quarter)
  • Collaborate with Data Science, Product Design and Marketing teams to learn and leverage insights across the company and ensure unified consumer perspective across the entire consumer journey
  • Own the critical NPS data collection process, streamlining the process to collect data from our members at scale, and partnering with Data Science to analyze and understand NPS trends (e.g. launch cohorts, specific client accounts, etc.)
  • Partner with internal team members and external partners to deliver against research objectives; partner with UXR to address questions, avoiding functional silos
  • Deploy a mix of quantitative and qualitative methodologies to deepen organizational understanding
  • Manage research budget, platforms, tools and vendors, including the NPS survey platform
  • Establish scalable processes for gathering and sharing insights across the organization, enhancing our understanding of prospects, clients, recruitables, Members
  • Coordinate Member outreach, managing quality and frequency
  • Work with Data Science to build dashboards and reports to ensure consumer insights are up-to-date and accessible
  • Enhance and maintain a library of insights reports
  • Recommend creative approaches to gather insights from our client and Member communities; collaborate on the creation of a member panel for ongoing feedback to campaign and product ideas
  • Design a metrics-driven system for research evaluation and continuous improvement

Candidate Profile 

Our successful candidate will have:

  • At least 7-10 years of market research experience
  • Experience managing research projects, internal stakeholders and external research partners
  • Experience with both quantitative and qualitative research
  • Both strategic and tactical expertise; the ability to plan to address key questions,as well as roll-up your sleeves to deliver insights to the organization
  • A results-oriented approach with a proven track record of delivering business-driving insights
  • The ability to build rapport at all levels within an organization
  • Excellent interpersonal and communication skills, including demonstrated comfort and professionalism communicating with senior leadership and internal stakeholders across functions
  • Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
  • Understanding and appreciation for consumer health engagement
  • A Bachelor's degree in Market Research and/or Consumer Behavior

Impress Us Even More:

  • A Master’s degree
  • A demonstrated passion for health, wellness and fitness activities and/or chronic condition causes
  • Prior market research work in the healthcare or technology arenas
  • SQL skills

Why Join Livongo?

The Transformative Name in Healthcare:  The transformative industry forces in Community, Content and Commerce are now household names. As Amazon is to Commerce, Livongo is to Healthcare. With our Applied Health Signals engine, AI+AI, we’ve transformed how care is delivered.

Our Work Truly Matters: Livongo’s proprietary, consumer-first technology is revolutionizing the experience of living with a chronic health condition. Our data-driven digital health engine enables our Members to seamlessly manage multiple health conditions on one empowering platform. We use smart, connected devices, personalized digital guidance, and 24x7x365 access to health professionals to make it easier for people to stay healthier.

Make an Impact:  Do you want to accomplish something meaningful? To create results that matter? Livongo’s innovative solution produces industry-leading member satisfaction, measurable clinical outcomes and proven healthcare costs savings. Here you can truly improve lives.

The Largest Digital Health IPO in History: We are at a milestone period in our history. On July 25, 2019 we took our company public, in order to elevate and expand the way the industry views us, thus ushering us into a whole new set of mission-critical conversations that will help us accomplish the work still to be done. As we reach new levels of achievement, we accelerate our ability to deliver life-changing services.

Focus on PEOPLE:  Livongo has been voted one of the Best Places to Work in healthcare, by Fortune Magazine and Best Place to Work! Talented, passionate individuals make the difference, in this fast-moving, collaborative and inspiring environment. 

Diversity and Inclusion:  At Livongo we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:  We’ve already made healthcare history, yet we remain on the threshold of very big things. Leading the industry with our Applied Health Signals category, we have cracked the code to transforming healthcare. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

See photos, watch videos and learn more about Livongo: follow us on Glassdoor.

#LivongoIPO                                                                                        #appliedhealthsignals 

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.


Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Livongo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.