The Opportunity

At Livongo, data is at the heart of our culture of innovation. We’re looking for a Data Science analytics team leader to collaborate with Product Management and Marketing as we work toward optimizing our UX and messaging.

As the Senior Manager of Product Analytics, your main focus will be to measure member experience and guide product decisions, ultimately making Livongo’s products more valuable, delightful and intuitive to our Members. We’re looking for someone with at least 5 years of experience in Product/Data Analytics, with proven success hiring, leading and developing a team. In addition to technical data science skills, core competencies such as leadership, collaboration, decision-making, communication and flexibility will be key to your success.

This role offers the challenge and excitement of converting data analysis into real-life benefits. Come help us break new ground, while measurably improving lives and saving millions in healthcare costs.


Responsibilities

  • Interpret metrics to infer users’ mental models and dissolve barriers to product adoption and usage
  • Measure the impact of Member activations, retention, engagement, and feature-level metrics on business metrics such as CAC, LTV, and revenue growth
  • Provide metrics and user data to inform Product teams for roadmap and feature decisions
  • Help Product and Marketing teams use experimentation (A/B testing) and cohorting to test assumptions and launch new marketing campaigns, features and product releases
  • Understand and effectively apply knowledge of the ways in which product analytics connect to business and product strategy
  • As the business scales, build and manage a team of Product Data Scientists, managing hiring, coaching, training and mentoring for your team
  • Craft new approaches for tracking product/Member data and identify errors
  • Standardize definitions and develop a common language for colleagues to understand KPIs and ensure the consistency of data-driven decisions
  • Successfully partner with Product and Marketing teams to standardize daily, weekly, and monthly cohorted reporting

Candidate Profile

Our successful candidate will have:

  • Must possess 8-10 years overall experience 
  • 5+ years of work experience in product/data analytics or a related discipline
  • Ideally, 2+ years of management experience, preferably within a digital business (SaaS or D2C a plus)
  • A proven track record hiring, leading and developing a team
  • Experience with product metrics such as engagement and retention, CAC/LTV, conversion funnels, etc.
  • A passion for using data to inform decision-making
  • A knack for using data to tell stories
  • A proven track record of generating buy-in for ideas and initiatives
  • Data science experience (SQL, Python, R) and familiarity with managing large data sets
  • The ability to collaborate and communicate with Product Managers and help them craft hypotheses, and define and measure KPIs
  • Strong collaboration skills and the ability to gain trust and influence others
  • Confidence working with ambiguity, unknown variables, and missing context (and the ability to find ways to bridge those gaps when necessary)
  • Strong verbal and written communication skills, with the ability to present and communicate data to senior management
  • A strong grasp of business operations and drivers, with keen business sense
  • Great active listening skills to infer business needs and underlying context
  • A self-starter approach, with strong motivation and drive for excellence

Why Join Livongo?

 Our Work Truly Matters: Welcome to a new era of healthcare. Livongo combines data science, behavior enablement, and clinical impact to make it easier for people to stay healthy. Our Members seamlessly manage chronic and behavioral health conditions on one platform.

Make an Impact:  Do you want to accomplish something meaningful? Livongo’s innovative solution utilizes advanced coaching and real-time, personalized insights to increase Member satisfaction, improve clinical outcomes, and reduce overall healthcare spending. Here you can truly improve people’s lives.

 Focus on PEOPLE:  Voted one the Best Places to Work in healthcare, by Fortune Magazine and Best Place to Work! Talented, passionate individuals make the difference, in this fast-moving, collaborative and inspiring environment.

Diversity and Inclusion:  At Livongo we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:  We’ve already made healthcare history, yet we remain on the threshold of very big things. Right now. Come help us achieve our mission to make a tangible difference for our Members.

 See photos, watch videos and learn more about Livongo: follow us on Glassdoor

#silencenoisyhealthcare                                                #appliedhealthsignals


As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. 

 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Livongo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.