LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
Welcome to the Customer Identity and Access Management at LivePerson! We are a team of 5 engineers located across 4 countries in (Bulgaria, Israel, Germany, US)
We are looking for a backend engineer (all genders) to join our team. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging.
What You Be Doing In This Role
- Leveraging expert Java knowledge to enhance new features and maintain platform stability, while continuously enhancing technical excellence.
- Maintain services using RESTful API conventions and a microservices approach.
- Evaluate and implement new technologies, create proof of concepts, and discuss architectural decisions.
- Improve the existing technical specifications and documentation.
- Troubleshoot production issues and assist with code maintenance.
- Implement internal process improvements, including automating manual tasks and optimizing data flows and infrastructure for scalability and stability.
- Collaborate with engineers, engineering managers, and stakeholders to ensure valuable contributions and refine product features.
- Provide on-call support as needed.
- Willingness to participate in paid on-call duty approximately every 5 - 6 weeks, in alignment with our "You Build It, You Run It" philosophy.
A strong sense of quality, personal responsibility, and a passion for development.
What you need for success
- At least 5+ years of core Java experience using Spring boot and/or Node.js - Data Structures, Algorithms and Design Patterns
- 5+ years of experience with RESTful API and large-scale distributed microservices architecture.
- 3+ years of experience in Kubernetes, GCP, and databases
- Experience with Gitlab.
- Familiar with DevOps for deploying applications from Dev to Production environments and service monitoring tools like Grafana, and Kibana.
- Experience in coordination with stakeholders and cross-team/ -departments and ability to succeed in a largely virtual organization, as well as knowledge and experience with agile values, principles, and methodologies (e.g., based on SCRUM or Kanban).
- Bachelor’s degree (or higher) in Computer Science or a related discipline.
- You are a strong communicator with very good written and verbal English skills.
Benefits:
- Health: medical, dental, and vision
- Time away: 28 vacation days
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Food Vouchers.
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
